Job Title
Executive Facility - Technical Services
Job Description Summary
Job Description
Position:Facility Executive – Technical
Role : Facility Operations
Site- HDFC Bank Ltd , Arihant Aura Turbhe
Major Responsibilities:
- To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , One Capital - Nagpur, in support of their business needs in accordance with the service levels and Key Performance Indicators.
- Technical SPOC for HDFC Zenith House site on behalf of Cushman Wakefield.
- Recommend and support C&W Cluster Manager/Ops Head for HDFC Account on Site’s Critical Operations and deliverables.
- Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the HDFC SPOC regarding matters on delegated levels of authority.
Facilities Operation
- Manage/Supervise and monitor the functions of HDFC One Capital - Nagpur, facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by HDFC SPOC under purview of Contract.
- Monitor the process of reporting and follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC.
- Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
- Supervise in coordination with HDFC Infra team on closures of SNAGs on weekly basis.
- Support Transition team in seamless HOTO of the Facility
- To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
- Advise HDFC SPOC on additional purchase.
- Maintain CSAT on monthly basis.
- Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment.
- Initiate Daily, Weekly and Monthly Meetings with HDFC SPOC and take follow ups on the Minutes of the Meetings till closures.
- Delegate additional duties to the team as and when required by the HDFC SPOC
- Maintain Decorum, Discipline and highest level of standards at the site.
- Establish Suitable KPIs for the Team members and review every quarter for performance evaluation.
- Ensure timely submission of Invoices, Returns and relevant Documents.
- Assist the Cluster manager to meet client’s requirements.
- Incident reporting on time
Systems & Procedures
- Adapting C&W processes and systems to meet local requirements and agreeing with HDFC SPOC.
- Implementing C&W processes and systems.
- Training staff on processes and systems.
Health & Safety and Environmental
- Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties
- Implement safe working systems.
- Ensuring Accident Log is kept up to date
- Reporting H&SE statistics and incidents in Monthly Report.
- Ensure all Audits assigned for the site are completed as per Calendar.
Vendor Management
- To liaise with contractors, collect quotations and prepare quotation analysis.
- To make recommendations for approval. Manage Vendors registered with HDFC and submit report on the transactions with them to HDFC SPOC
- Follow up on service level and report to the client.
- To keep and revise the existing contracts with different vendors
- To liaise with vendors on contract renewal
- To compare, evaluate and recommend vendors
- Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.
Purchasing
- Implement and monitor the Procurement process for consumables and goods in agreement with HDFC Bank Ltd policy and procedure.
- To monitor delivery from approved supplier and ensure they follow the SLAs.
- Cost Analysis report to be submitted with optimization on pilferages .
Monthly Accounting
- Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with HDFC Bank Ltd policy and procedures.
- To ensure that the FM team follow the process and invoices trackers are maintained.
- To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and HDFC SPOC
Inter-Departmental Liaison
- Creating a forum for feedback from HDFC Employees stationed at HDFC One Capital - Nagpur and ensure that feedback is taken regular intervals and use it to improve the service delivery standards.
Engineering Management
- Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to HDFC SPOC with suitable Plan of Action
- Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines.
- Review reports on engineering systems operation and maintenance.
- Initiate training session on technical service with SME technical (C&W) periodically.
INCO: “Cushman & Wakefield”