Job Title
Regional Workplace Experience Ambassador - Part TimeJob Description Summary
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.Job Description
Essentialfunctionsandresponsibilities
Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
Provide a warm welcome to allemployeesand guests, leaving them with a positive and professional first impression.
Cultivate andmaintaintrusted relationshipswith end users and cross functional colleagues.
Act as the first line of responseto user questions, troubleshoot issues, and follow up asrequired.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices areproperly equippedandemployeeready.
Function as the“eyes and ears”of the workspace and proactivelysubmitwork ordersto report repairs,requiredmaintenance, broken or missing furniture before an end user isimpacted.
Help educateemployeesand visitorsonequipment, processes, space use, workplace protocols, and etiquette.
Ensure complaints, questions,concerns,and suggestions from employees are addressed and conduct follow-up, if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information withmanagers, as relevant.
Follow escalation protocols, having all required knowledgeofcross functionalteams’responsibilities
Identifyand escalate process improvementopportunities to manager and collaborate on new, innovative solutions.
Serve as the main point of contact for the Workplace Experience team on the client site.
Assistaccountleadership with administrative tasksas assigned.
Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct managerlocatedon site.
KeyCompetencies
Communication–Comfortable corresponding with executive level clients, and interacting with individuals at all levels
EQ–Showcaseexceptional emotional intelligence and empathy
Organized–Detail oriented, confident, self-starter with exceptional organizational skills
Proactive–Maintain a “can do” mentality with the ability to act with minimal information
Character–Demonstrate integrity, accountability,self-awareness,and strong workethic. Showcasestrong business acumen.
Professional–Project an approachable and professional image in personal appearance, manner, and demeanor.
Resilient–Ability to work under pressure, while acting in a calm manner
Technology Proficiency – Ability to successfully use the Microsoft Suite andcomfortability in learning proprietary tech tools.
Important experienceand education
Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customerserviceor a collegedegree
WORK ENVIRONMENT
This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.May berequiredto travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to travel from floor to floor and maybe requiredto travel outside between buildings in varying outdoor weather conditions. The employee may also be regularlyrequiredto sit or stand for prolonged periods of time;regularly usehands tooperateoffice machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularlyrequiredto walk, talk, and hear.
AAP/EEO Statement
Cushman & Wakefield
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