Regional Workplace Experience Ambassador - Part Time

Essentialfunctionsandresponsibilities

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.

• Provide a warm welcome to allemployeesand guests, leaving them with a positive and professional first impression.

• Cultivate andmaintaintrusted relationshipswith end users and cross functional colleagues. 

• Act as the first line of responseto user questions, troubleshoot issues, and follow up asrequired.

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices areproperly equippedandemployeeready. 

• Function as the“eyes and ears”of the workspace and proactivelysubmitwork ordersto report repairs,requiredmaintenance, broken or missing furniture before an end user isimpacted.

• Help educateemployeesand visitorsonequipment, processes, space use, workplace protocols, and etiquette.

• Ensure complaints, questions,concerns,and suggestions from employees are addressed and conduct follow-up, if needed.

• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information withmanagers, as relevant.

• Follow escalation protocols, having all required knowledgeofcross functionalteams’responsibilities

• Identifyand escalate process improvementopportunities to manager and collaborate on new, innovative solutions.

• Serve as the main point of contact for the Workplace Experience team on the client site. 

• Assistaccountleadership with administrative tasksas assigned. 

• Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct managerlocatedon site. 

KeyCompetencies

Communication–Comfortable corresponding with executive level clients, and interacting with individuals at all levels 

EQ–Showcaseexceptional emotional intelligence and empathy

Organized–Detail oriented, confident, self-starter with exceptional organizational skills

Proactive–Maintain a “can do” mentality with the ability to act with minimal information

Character–Demonstrate integrity, accountability,self-awareness,and strong workethic. Showcasestrong business acumen.

Professional–Project an approachable and professional image in personal appearance, manner, and demeanor.

Resilient–Ability to work under pressure, while acting in a calm manner

Technology Proficiency – Ability to successfully use the Microsoft Suite andcomfortability in learning proprietary tech tools.

Important experienceand education

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customerserviceor a collegedegree

WORK ENVIRONMENT

This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.May berequiredto travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.