Patient Access Liaison - UPLIZNA - Mid South (Rare Disease)

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel likeyou’repart of something bigger,it’sbecause you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980,we’vehelped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reachthousandsof patients each year. As a member of the Amgen team,you’llhelp make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, andscience-based. If you have a passion for solving complex challenges and driving meaningful impact for patients,you’llthrive as part of the Amgen team.

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide.It’stime for a career you can be proud of.

What youwill do

Let’sdo this.Let’schange the world.

ThePatient Access Liaison (PAL)is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.

ThePAL serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuringtimelyand sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financialassistanceprograms.

Working within a collaborative field environment, thePAL partners with internalteams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to supportthe patient journey. The roleoperateswith independence in managing assigned patient cases and contributesfieldinsights that inform broader access strategies.

Key Responsibilities

Patient Access and Reimbursement Support

• Serve as a resource on patient access and reimbursement for infused and specialty therapies.

• Assistpatients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.

• Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.

• Provide educationregardingcoding and billing considerations relevant to therapy access.

Patient and Caregiver Engagement

• Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.

• Secure written or electronic patient HIPAA authorization within assigned geography.

• Assess individual patient needs and provide education and resources that support access to therapy.

• Educate patients on coverage considerations and the stepsrequiredto obtain prior authorization.

• Provide informationregardingco-payassistanceprograms, national foundations, and free drug programs whenappropriate.

Provider and Site-of-Care Education

• Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.

• Provide informationregardingcommon prior authorization requirements, coding considerations, and billing practices.

• Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.

Access Issue Resolution

• Investigate patient access challenges before and after infusion.

• Support physician offices and sites of care in reviewing denied claims andidentifyingpotential next steps.

• Escalate complex or systemic reimbursement issues toappropriate internalstakeholders.

Cross-Functional Collaboration

• Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.

• Coordinate with internal and external partners to ensureappropriate resourcesare available to support patient access.

• Share field insightsregardingpayer policies and reimbursement challenges.

Compliance, Safety, and Operational Excellence

• Adhereto company policies, compliance guidance, andapplicable tofederal, state, and local regulations.

• Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.

• Report adverse events and product complaints through established pharmacovigilance processes.

• Maintainaccuratedocumentation of activities and interactionsin Amgen’s internal system.

Minimum Qualifications

Basic Qualifications

Doctorate degree 

OR

Master’s degree and2years of patient services and/or access and reimbursement experience

OR

Bachelor’s degree and4years of patient services and/or access and reimbursement experience

OR