CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!
We are looking for a L1 Product Support Lead who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients.
Working Hours: 11pm–8am PHT
What you will do:
Provide direct chat and email support to CreatorIQ clients with a focus on enhancing the customer experience
Provide clients with specialized support through complex issues in the form of screen shares and working sessions
Contribute to our ever growing knowledge base with documentation and FAQ’s
Research, follow up on and resolve client issues in a timely manner
Responsible for handling a range of complex technical issues and troubleshooting client reported problems
Provide clients with tips & tricks about using the platform, with a focus on platform education
Contribute to improving the overall service experience
Share feedback and ideas with upper management
Provide technical support and guidance to our client groups
Analyze the severity of issues & work with internal teams to prioritize accordingly
Who you are and what you’ll need for this position:
Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
Detail-oriented, with good organizational skills
Technical support experience in a high-paced environment
Patience to work through complex issues
Friendly and collaborates effectively with others
Ability to work independently with excellent time management
Excellent communication skills, both verbal and written
Excellent problem-solving skills
Familiar with ticketing systems such as Zendesk & Jira
Demonstrable ability to think strategically, and problem solve creatively
Social media knowledge & experience is a plus (How to authenticate social accounts etc..)
Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
Problem routing/escalation to the next support level
Qualification/replication of the reported issue in an appropriate customer environment
Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
Impact analysis with accurate classification of reported issues to ensure appropriate prioritization
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
Who we are:
CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.
At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
Compensation, benefits, and beyond:
We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.
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