At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
We’re looking for an AI Agents Operations Associate to join our team on the frontlines of deploying and improving our voice agents.
This is a hands-on, forward-deployed role where you’ll:
Test and QA live AI agents
Work directly with real patient call flows
Embed within customer operations when needed
Help ensure our agents perform reliably in high-stakes healthcare environments
You won’t just be observing — you’ll be actively shaping how AI systems behave in production.
This role is designed as a launchpad into an Implementation Manager role within ~6 months, for candidates who demonstrate strong ownership and execution.
This full-time position requires working 5 days a week in our Mountain View, CA office.
Test end-to-end call flows (scheduling, rescheduling, cancellations, intake, etc.)
Identify bugs, edge cases, and breakdowns in agent behavior
Log, categorize, and prioritize issues across severity levels (critical / major / minor)
Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)
Embed with customer front desk / call center teams when needed
Operate as a live scheduler to deeply understand workflows
Act as a bridge between customer operations and engineering
Surface real-world insights to improve agent performance
Support QA processes across internal and offshore teams
Review call transcripts, recordings, and agent decisions at scale
Help define and refine QA frameworks, rubrics, and best practices
Ensure consistency and quality across all testing workflows
Partner closely with engineering, product, and operations teams
Provide structured feedback to improve agent logic and performance
Help iterate quickly on deployments in fast-moving environments
Highly detail-oriented with strong pattern recognition
Comfortable working in ambiguous, fast-changing environments
Strong communication skills (written + verbal)
Ability to break down real-world workflows and edge cases
Excited about AI and its real-world applications
Willingness to be onsite and occasionally embedded with customers
Scrappy, proactive, and willing to take ownership
Nice to Have
Experience in operations, QA, support, or healthcare environments
Exposure to call center workflows or customer support systems
Familiarity with structured testing or QA processes
Why This Role is Unique
Work on real AI systems in production — not demos or prototypes
Direct exposure to customers and live environments
High ownership early in your career
Clear path to Implementation Manager in ~6 months
Be part of scaling AI across large healthcare systems
This is not a traditional entry-level role.
You’ll be working at the intersection of:
AI systems
Healthcare operations
Real-world deployment
If you’re excited about building, testing, and scaling AI in production environments, this role will give you unmatched exposure and growth.
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com.Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
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