The Opportunity:
CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician. In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the globe. If you thrive in a fast-paced environment and enjoy problem-solving while providing exceptional customer experience, this is the perfect opportunity for you! Join us in making a difference and be part of a dedicated team that supports and empowers our users every day.
With our operations running 24/7, youâll have the chance to embrace a dynamic work schedule that includes day shifts, weekends, and swing shifts. In addition, youâll enjoy the potential for hybrid work options.
Responsibilities:
Advanced Technical Support:Resolve technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.Â
Incident Management:Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
Knowledge Base Enhancements:Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
ServiceNow Proficiency:Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
Cross-Training:Participate intraining and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.
Qualifications:
Required:
US Citizenship required
Ability to obtain and maintain a Secret DoD Clearance
High School diploma and5+yearsâtechnicalexperience(Bachelorâs Degree in relevant field may be substituted for 5 years of relevant experience).
Excellent communication skills; both written and spoken
Ability to work in a team environment.
Adapt andlearn new technologies quickly (MS Operating Systems, Office Products, and DAF specified software).
Knowledgeable of customer service best practice and processes
Desired:
Active DoD Secret Clearance
Security+ Certification
Experience using Service Now service management software (or similar tool)
What You Can Expect:
 A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, youâll be part of a high-performing group dedicated to our customerâs missions and driven by a higher purpose â to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youâll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground â in your career and in our legacy.
Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACIâs government contract for the work location.â
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Minimum Required Hourly Wage:
$20.26
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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