Fleet Client Services Specialist II

****Equal opportunity Employer – Disabled/Veterans encouraged to Apply****

CoxFleet keeps your fleet moving! 

Headquartered in Indianapolis,CoxFleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleetis the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.Cox Fleetalso services customersutilizingits 20+ nationwide service centers; each offeringselectservices, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center,Cox Fleetprovides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleetis currently hiring aFleetServicesCoordinatorIIto support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

• Timely andaccuratedocumentation and notation in allCox Fleetsystemsregardingeach customer contact

• Providing excellent customer service for all internal and external customer calls

• Be professional andestablishpositive customer rapport

• Obtain customers approval for all repairs and services to be performed

• Proactively contactcustomers to schedule preventative maintenance at regular intervals, driving repeat business

• Partnerand communicate consistentlywith Field Operations toschedulethe right techniciansto accounts,resulting in a positive customer experience

• Encourage customers to schedule repairs and maintenancein advance,creating a consistent pipeline ofwork for each supported technician 

• Continuously develop and improve company capabilities in Dispatching and Service Scheduling

• Additionalduties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

• Proventrack recordto collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

• Excellent organizational skills and the ability to balance a variety of tasks.

• Strong Excel and data entry skills, and the ability to learn new platforms (such asCox FleetIT Systems, including Web Wrench, MobileFrame, RO Writer)

• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would bevery helpful.

• Ability to work independently and collaboratively within a team environment.

• Excellent problem-solving skills

• Highly organized with exceptional follow-through abilities