You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under technical direction, provides process and project support to the business in the development of on-going process and policy assessment, evaluation, compliance and improvement to support business initiatives and strategies.JOB DESCRIPTION:
Essential Duties & Responsibilities
Responsible for the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs.
Provides analysis and decision support to business to help deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and make recommendations to management to drive continuous improvement.
Participates in defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.
Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.
Develops and oversees process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training.
Responsible for building and maintaining centralized processing documentation. Evaluates and approves content for reference library. Maintains inventory of business process methodologies and approach. Documents business processes by applying and promoting process modeling best practices.
May act as business project manager for process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.
Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities
1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
2. Solid analytical, organizational and planning skills.
3. Solid business process modeling and analysis skills.
4. Proficiency to facilitate meetings of low complexity.
5. Solid knowledge of project management principles.
6. Knowledge of change management principles and methods.
7. Good communication, interpersonal and presentation skills both verbal and written.
8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
Education and Experience
1. Bachelor's degree in a related discipline or equivalent. 2. Typically a minimum of four years of related work experience.
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
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