The Technology Operations Engineer II role will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. TOCCâs role can be fast-paced, demanding and rewarding work that is critical to ensuring the health of our technology systems and business needs.
As a Technology Operations Engineer II, you will:
Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units;
Remediate systems & application issues in these environments;
Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support;
Accurately report incidents to management
Principal Accountabilities:
Learn and execute triage, escalation protocol and recovery procedures per application/business area
Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
Learn specific application flows and general functionality by application
Process hardening. Identify and implement process improvements
Document timeline of events for incident reporting and post mortem
Other qualities we are interested in:
Basic proven Linux knowledge
Experience with incident/issue management systems and process
Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
Cloud platform experience
This role supports the U.S. shift: Sunday, Monday, Tuesday, and Wednesday: 8:30am - 6:30pm CDT. Please note, the schedule is potentially subject to change.
CME Group: Where Futures are Made
CME Group is the worldâs leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it â all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And weâre looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyoneâs perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
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