Equipment & Tool Designer (Customer Service Representative)

Equipment & Tool Designer (Customer Service Representative)

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) is seeking a Cutter Tool Customer Service Representative - Equipment & Tool Designer to join our team in North Charleston, SC to support cutting tool customers and kit requirements. This position requires flexibility to work any shift . (1st, 2nd, or 3rd shift)

Primary Responsibilities:

• Investigates cutting tool use and requirements to support cutter kitting activities at all Boeing South Carolina customer locations; including specifications to satisfy aerospace product design and build requirements.

• Participates in design reviews, collects design requirements, creates and revises drawings and models to support the build plan.

• Creates specifications, supports purchase requests and usage instructions for cutting tools and cutter kits.

• Self-checks product recommendations for compliance with safety, producibility, maintainability, reliability, ergonomic factors and regulatory requirements.

• Provides cutting tool technical support for engineering changes and discrepancies by investigating problems and analyzing data to identify solutions.

• Supports the disposition of cutting tools and kits.

• Provides emergent cutting tool support to all customers; including grind shop activities.

• Creates detailed new and modification cutter kiting work orders.

• Collaborates with BR&T (internal engineering) regarding new cutter implementation and to resolve cutting tool issues.

• Customer service representative will interface daily with customers throughout the factory.

Basic Qualifications (Required Skills/ Experience):

• 3+ years experience as customer service focal

• Experience using Microsoft Office Suite

• Experience using Inventory Management Systems

• Experience creating work orders and maintaining work order flow

• Must be able to interpret part drawings / prints.

• Must be able to lift up to 25 pounds multiple times each day. 

Preferred Qualifications

• 3+ years experience in aerospace, automotive or other manufacturing industry

Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Range:

Level 2: 55,250-74,750

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 4 (United States of America)

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