Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.
We are looking for a writer/editor to join the Loyalty Team. This is a role focused on telling the Blackbird story and value prop across a variety of surfaces, from our forward-thinking Substack to consumer emails to copywriting for social and our app. You will work closely with our Head of Brand and our Head of Video to ensure the Blackbird story is being told in a consistent, cohesive, and compelling way.
Responsibilities
Steward of the Blackbird voice anywhere consumer-facing copy appears, from ghostwriting communications of our CEO to in-app messaging.
Own "The Supersonic," our Substack, from building the editorial calendar and assigning stories to editing freelance pieces and publishing the content.
Write, produce, and send all consumer-facing emails, including "The Weekly Flyer," a content-driven email that goes out to every market.
Coordinate with internal teams to highlight new restaurant openings and local community initiatives in each market.
Manage email communications across all current and future audience segments.
Prepare weekly content metrics reports for the Head of Brand and other stakeholders.
Work closely with the social editor to ensure all content has best in class captions that reflect the Blackbird voice.
Partner with the Design team on all copywriting initiatives, from new in-app surfaces to social assets to out of home advertising.
Requirements
3-5 years of editorial or content marketing experience.
Strong editorial instincts and writing, plus an ability to modulate their voice for a specific brand or vertical.
Ability to build emails, maintain segment lists, and collaborate cross-functionally in a fast-paced startup environment.
Fluency with Substack, Figma, CapCut and/or Edits is a plus.
Passion for restaurants, hospitality, and/or the future of commerce and loyalty.
Based in New York City or willing to relocate. This is an on-site role.
Depending on your work location and experience the target annual salary for this position can range from: $80,000 - $100,000 USD. This range does not include the equity component of the overall compensation package. Disclosure in accordance with New York City's Pay Transparency Law.
Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks — subject to applicable taxes and based on eligibility.
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.
Join us and find out what the best work of your career could look like here at Blackbird.
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