Barkbus is the nation's premier mobile dog grooming company, made up of dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the pet grooming industry. Driven by our mission to deliver joy to pets and their people. As the fastest-growing pet health & wellness startup in the country, we’re creating a generational company to remake the industry nationally, and we’d love for you to join us in building the nation’s most beloved pet brand.
Who We Are
We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.
About This Role
We are looking for dedicated and motivated Sales Associates with strong inbound and outbound sales skills to join our team. As a key member of our organization, you will play a pivotal role in converting leads/customers into long-term recurring customers. This role will serve as the first human point of contact for many of our customers so we are looking for someone who is excited to educate customers about Barkbus, and drive customers through the sales funnel. You'll be part of a dynamic and close-knit team working remotely from various locations, including the United States, Philippines, and South America.
This is an exciting opportunity for a sales professional who loves dogs, and understands how much our customers love their dogs. You will have the opportunity to embody the friendly and professional voice of a high-growth pet services company while executing a strategic sales playbook.
Role & Responsibilities
Handle inbound calls and proactively make outbound calls to schedule new customers and resolve scheduling needs, with a minimum expectation of 70 calls per day.
Quickly respond to and manage inbound customer leads through calls, texts, and other channels, prioritizing live-call speed and fast follow-up to maximize conversion.
Manage day-to-day tasks and accurately document lead details, call outcomes, and follow-up needs in our CRM tool, Marathon (training provided).
Leverage your sales skills to understand each customer's needs and confidently communicate Barkbus' value.
Build rapport with pet parents by personalizing each interaction and understanding their dog’s needs and grooming preferences.
Take full ownership of closing bookings on the call, ensuring clear next steps and confirmed appointments.
Coordinate and schedule appointments for our team of professional groomers, including handling rescheduling and special requests with care, while collaborating with operations and dispatch to maximize efficiency and route optimization.
Collaborate with internal teams to continuously improve operations, systems, and overall customer experience.
Maintain performance targets including a minimum of 7 bookings per day and $1,500 in daily revenue generated.
Be highly responsive and consistently available during assigned shifts, delivering a reliable customer experience with rapid response times and disciplined follow-up execution.
Required
Minimum of 1-2 years of proven success in inbound and outbound sales, ideally in a high-volume, fast-paced environment.
Strong inbound and outbound experience; ability to cold call, generate leads, build rapport, identify customer needs, and close the deal.
Ability to consistently manage high call volume per day (minimum of 70 calls a day).
Consistent track record of hitting and ideally surpassing sales quotas, with a strong focus on daily revenue performance and measurable results.
Excellent written and spoken English communication skills. Clear and concise written communication.
Strong attention to detail and a friendly, customer-centric attitude.
Adaptable and responsive to changing schedules and business needs, with a mindset geared toward flexibility and growth.
Fully remote-ready: reliable internet, a dependable computer setup, and a professional-grade headset for seamless communication.
Nice-to-Have
Experience leading a sales team as Team Lead or Trainer in a fast-paced environment, with the ability to drive performance and elevate team results.
Compensation
Competitive Hourly Rate: $7-9 per hour, based on experience.
Average annual bonus of $2,400, distributed and paid out on a monthly basis based on performance.
Equal Opportunity
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
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