1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
At 1Password, we believe in equipping our Customer Experience teams with the most innovative tools, processes, and insights possible, supported by modern AI capabilities. We're looking for an Automation & AI Engineer to join our CX TechOps team who excels at designing, building, and optimizing workflows and systems across our post-sales tech stack. You will bring AI tools to bear where they create real leverage, while remaining grounded in the systems thinking and integration fundamentals that make solutions durable and scalable.
This is a hands-on, cross-functional role for someone who is excited by the opportunity to bring engineering rigor to CX Operations. You'll work closely with the post close teams (onboarding & implementation, customer success, customer engagement, support) and CX ops teams to turn ideas into scalable solutions that drive efficiency, improve customer outcomes, and elevate the post-sales experience.
This is a remote opportunity within Canada and the US.
Ideal Candidate
An engineer and systems thinker at heart with a strong grasp of post-sales and support workflows. They understand how to analyze a process, identify where friction lives, and design solutions that are simple, scalable, and maintainable, whether that means configuring an integration in Workato, writing a Python script, or deploying an AI agent in Dust. They're passionate about exploring how emerging technologies (especially MCPs and LLMs) can augment and transform the way CX teams serve customers but equally knows when not to depend on them, finding equal comfort in an iPaaS platform as they are in a code editor.
This person thrives at the intersection of customer problems, data, and code. They can read a business requirement, map a workflow, and build a solution using the right tool for the job, moving fast to prototype new ideas while thinking in systems: for scale, integration, or even failure. They're highly collaborative and able to communicate effectively across technical and non-technical teams, bridging the gap between CX strategy and technical execution.
Key responsibilities:
Design and implement AI-powered solutions across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight
Gather requirements from CX Operations leaders and stakeholders, documenting current-state workflows and translating business needs into technical specifications across the support lifecycle
Build and maintain integration AI solutions and workflows, including but not limited to system-to-system automations across Zendesk, Salesforce, and Gainsight
Build tools and automations for ticket routing, case summarization, sentiment analysis, knowledge base surfacing, and proactive churn signals
Develop internal APIs and scripts to streamline CX workflows and reduce manual effort for support teams
Integrate third-party AI platforms, including AI tools like Dust and automation platforms like Workato into the CX tech stack
Ensure systems are scalable, reliable, and well-documented
Stay current on AI trends and recommend relevant CX and support applications
What we are looking for:
3-5 years of experience in CX Operations, support engineering, or automation development, with direct exposure to post-sales workflows
Hands-on experience with an enterprise integration/iPaaS platform (Workato, Tines, Zapier, or similar) to build and maintain cross-system automations
Ability to gather and document business requirements, map workflows, and communicate process changes to non-technical stakeholders
Strong communicator who can translate complex technical solutions for non-technical CX stakeholders
Proficiency in Python and SQL for building automations, working with APIs, and integrating AI tools
Experience using LLM APIs (e.g. OpenAI) cloud platforms (e.g. AWS or GCP) and version control (Git) tools to solve business problems
Comfortable working with APIs and automating across SaaS tools like Zendesk, Salesforce, Gong, and Gainsight
Bonus: Experience deploying internal tools with platforms like Retool, Streamlit, Slack bots, or Dust
Preferred Qualifications:
Understanding of CX data structures including ticketing systems, customer health scoring, and escalation logic
Experience with process mapping, business requirements documentation, or workflow analysis (e.g. swim lane diagrams, RACI frameworks, process narratives)
Experience with support workflow automation (e.g. macros, triggers, AI deflection)
Relational data modelling experience in a data warehouse
Past experience implementing AI use cases in a customer-facing or support environment
Remote work, the 1Password way: This position is remote and open to applicants based in North America. You'll collaborate closely with teams across time zones and work asynchronously via tools like Slack, Notion, and GitHub.
If you're excited to bring AI into real-world customer experience and support use cases and want to work where CX operations meets engineering, we'd love to hear from you.
USA-based roles only: The annual base salary for this role is between $123,000 USD and $178,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $110,000 CAD and $160,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can se
1password
https://1password.com