Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.
Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.
As a Community Associate, you are responsible for resolving order disputes and facilitating returns in a timely manner. This is a fundamental role on the Poshmark team, as the resolutions that are initiated by you directly affect the buyer and seller experience on the platform. You will tackle high volumes of complex buyer and seller disputes, with the goal of creating a fair and simple experience for users.The ideal Community Associate...
has the ability to spot inconsistencies and investigative nature
exercises strong decision making and problem-solving skills
showcases endless patience and contagious positive energy
Responsibilities:
Review dispute cases filed by buyers
Respond to user support requests regarding dispute cases accurately and rapidly through email
Investigate all aspects of an order to assist in determining a resolution
Execute decisions to fairly resolve disputes following Poshmark’s return policies
Become familiar with top fashion brands and designers
Educate users on Poshmark return policies and guidelines
Gain knowledge of the Poshmark community
Engage with Poshmark users in a friendly, helpful, and patient manner via email
Help with side projects and administrative support as needed
6-Month Accomplishments:
Independently handle Tier 1 cases with efficiency and accuracy
Provide resolutions based on guidelines and policies
Meet daily case goals on a consistent basis
12+ Month Accomplishments
Navigate Tiers 1 & 2 cases with ease
Begin providing mentorship and guidance to new team members and peers
Begin contributing to team projects
Requirements:
Bachelor’s degree
At least one year of customer service experience preferred
Passionate about community and customer service
Excellent verbal and written communication skills
Flawless attention to detail and great organizational skills
A positive attitude with the ability to turn a negative into a positive
Believes that helping users is crucial to the growth and success of the company
Knowledge and/or background working with designer fashion brands a plus
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