Client Success Analyst - Blueflame AI (London)

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.

Get started now, we look forward to meeting you.

Job Description:

At BlueFlame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.

The Client Success Support Analyst position at BlueFlame AI plays a critical role in supporting customer use of the BlueFlame AI platform. This position requires interacting with our customers as well as close collaboration with other members of our Client Success team to help onboard new customers and foster a superior customer experience. The ideal candidate will be organized, energetic, and comfortable working in a fast-paced startup environment.

Responsibilities

• Manage production support requests: Address and resolve client queries and escalations promptly and professionally.

• Daily Client Interactions: Interacting with clients throughout the day on product inquires and acting as an escalation point for client counterparties and internal teams for appropriate issue resolution.

• Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the support inquiries.

• Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering teams to ensure that the platform meets technical requirements.

• Provide Training and Support: Provide training sessions and support to customers as needed.

• Documentation: Write and maintain documentation for support processes and best practices to facilitate knowledge sharing within the team.

• Stay Updated with Trends: Keep abreast of the latest trends and technologies in AI software, including new frameworks, libraries, and tools.

What You Bring

• Bachelor’s Degree and 1 year of relevant experience in customer service and/or technology field

• Proven track record of managing client expectations, requests, and appropriate timelines

• Strong communication skills and the ability to explain technical issues to non-technical users

• Experience working on cross-functional teams to deliver on client needs

• Experience in a Financial Services or Investment Technology setting, in a client-facing role, is preferred

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Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.