Product Support Specialist, Intermediate - English and Japanese fluency required

A great opening for Client Services Specialists! Please note that although this role can be remote we are prioritising candidates based in the Sydney locale.

We’re a global, industry leading fintech with a cool, respected brand and we need people like you who like to tackle challenges and work with other smart people. You’ll be dealing with some of the brightest of the bright. Helping them with the best of the best technology. Daily you’ll be talking to corporate executives, investment bankers, private equity practitioners and legal professionals.

This is a great opportunity to really flex your interpersonal-skill muscles as you lead people through using the most comprehensive technology in the M&A space. You’ll be solving problems too so, it’s a very rewarding job.

Obviously, you’ll get all the training you need, from some of the best subject matter experts on earth. As we’re a global company, they could be reaching out to you from anywhere, and that’s where this career move could take you – anywhere!

If this sounds like the sort of job you’re looking for, get in touch now. We can’t wait to meet you.

Some more about the job

If you’re still reading, you probably have a good idea what this role entails but, just to be sure, here are a few details on what you’ll be doing.

We’ll be relying on you to:

• Introduce newcomers to our platform and help them set it up for optimum performance. This is great for building relationships and establishing priceless trust.

• Take care of our most valuable assets, our customers. Assisting them in solving both simple and complex issues.

• Help clients within our applications to navigate their way to success as quickly as possible.

• You’ll be training them too, and their teams. Again, great opportunities to show your capabilities and interpersonal expertise. Making them feel comfortable and cared for while learning how to use the world’s best M&A technology.

• You’ll also be showing them some of the amazing capabilities others only dream of. The things that get their job done more efficiently and make their lives just that little bit easier.

• Obviously, there’ll be some admin type stuff. These things include logging requests and interactions in the Salesforce Service Cloud. You’re probably aware of that, if not we’ll show you how.

• Along the way, you’re going to amass a great deal of useful and extremely valuable industry and sector specific knowledge and expertise. This will give you powerful insights you can share with our Product and Marketing teams to help us improve our customer experience.

A bit about you

• You’ve probably spent a lot of time investing in your intellectual value, usually our people in these roles have a degree of some sort but not everyone.

• Since you’ve probably been doing this sort of work for the last 3 or 4 years, this is a great job to move on and up. There’s huge growth and development potential. And, we pride ourselves in making the most of what you’ve got.

• Getting things done and caring for customers comes naturally to you. You don’t want or need micro-management to deal with issues, your initiative and trouble shooting skills take care of most things.

• From an organizational and attention to detail perspective, you know how important those things are and how much they’re valued in this critical role.

• Finally, we’re global. So, if you are too, the world is literally at your fingertips. If you have languages, that will help you decide how far you want to take your career. We love diversity and languages are great. For this role, fluency in writing and speaking English & Japanese is required, and any additional language is a plus!

Just do it

What are you waiting for? Get in touch or upload your CV now.