Job Description:
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB:
The American Red Cross is seeking a highly motivated individual to join our Fundraising & Marketing Technology Group (FMTG) in supporting applications that help to deliver ARC’s mission to “prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.”
In this role, you will be responsible for driving personalized experiences to enhance customer engagement. You will collaborate with cross-functional teams to develop and execute personalized content strategies, leveraging data-driven insights and Adobe’s technology stack. As an Adobe Platform Developer, you will manage customer journeys and personalization efforts throughout the Red Cross flagship sites, redcross.org and RedCrossBlood.org, and work closely with marketing team members to determine a strategy for identity recognition and personalization at scale. The ideal candidate will possess strong communication skills and a creative mindset.
The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast or Central hours.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
• Collaborate with cross-functional teams, including marketing, design, analytics, and IT, to implement personalization goals and requirements.
• Develop and execute personalized content strategies across Adobe's digital platforms.
• Utilize Adobe Experience Cloud solutions, specifically Adobe Target, Analytics, and Data Collection (Launch) to implement and optimize personalized experiences.
• Work with the user experience and testing & optimization team to plan and implement new user experiences.
• Stay updated on industry trends, best practices, and emerging technologies in customer data management and marketing technology.
Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
• Bachelor’s degree in computer science, Information Technology, marketing, digital media, or a related field.
• 7+ years of experience working as a software developer, data engineer, or related role, focusing on marketing technology, personalization, and optimization.
• 5+ years of experience working with Adobe Experience Cloud, specifically, Data Collection (Launch), Analytics, and Target.
• 3+ years of experience developing applications using JavaScript.
• Excellent problem-solving skills, attention to detail, and the ability to work independently as well as part of a team.
• Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of driving successful outcomes in optimizing customer journeys.
• Knowledge and experience with conversion rate optimization.
WHAT WILL SET YOU APART (preferred qualifications):
• Experience with agile methodology and project management tools is a plus
• Experience with additional Adobe services: AEM as a Cloud Service (AEMaaCS) , Customer Journey Analysis, and Adobe Real-Time CDP a plus.
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
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