AtEverCommerce[Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutionstosimplify and empower the lives of our 685,000+ customers. 鈥疉s a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.聽
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:https://careers.evercommerce.com/us/en
We are excited to be seeking a new Customer Success Consultant to be a member of our EverPro, Fieldpoint - Professional Services Team!
As a Customer Success Consultant, you will analyze customer needs and participate in the design and architecture of business process solutions and assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required.
You will be exposed to several facets of professional services and will be required to wear several hats. From a project manager to a technical advisor, you will have face time with your customers as well as be able to work on the back end.
Fieldpoint is a developer of field service software. Our specialized integration with CRM, ERP and accounting systems provide our customers with enterprise visibility while streamlining sales and service operations. With over 25 years of experience, hundreds of valued customers in several verticals, and a solid network of reselling partners, Fieldpoint enables service organizations to run leaner, smarter and more profitably.聽
Fieldpoint has many customer implementations that require professional services specializing in design, development, configuration, and training services. We excel at inspiring team performance, managing risks, and delivering innovative service software solutions.
We emphasize on office and corporate culture and believe in having fun at work too! With quarterly events, weekly lunches and various team building activities, our employees do more than just work.
Responsibilities:
Analyze customer needs and participate in the design and architecture of business process solutions.
Assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required.
Write SQL and .NET code and custom SSRS reports.
Provide high-level estimates for design and implementation efforts.
Communicate statuses, issues, and impacts with relevant client sponsors and process owners.
Qualifications:
University degree in Commerce/Business, Engineering or Computer Science
3 years of relevant experience as Software Consultant/Developer 聽
Proficiency in Microsoft SQL Server and SSRS 聽
Proficiency in .NET and/or web programming languages, HTML5, and Visual Studio 聽
Experience in business process re-engineering, preferably in CRM/ERP related projects
Strong functional knowledge in one or more of the following areas: Microsoft CRM, Financial Applications (Accounts Receivable, Accounts Payable, General Ledger, Inventory Control), Case Management, Help Desk, Field Service Systems or Job Costing Software.
Solid experience in Business Process Analysis 聽
Excellent verbal and written communicator, and strong teamwork skills
Strong analytical and project management skills 聽
Willing and able to travel within North America to carry out projects (up to 25%)
Where:
Remote, Hybrid or On-site Ontario
Compensation:
The target base compensation for this position is $100,000 to $120,000 CAD per year in most locations.鈥疐inal offer amounts aredeterminedby multiple factors including location, local market variances, and candidate experience andexpertise, and may vary from the amounts listed above.
Benefits and Perks:
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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