Job Description:
Key Responsibilities
Product Strategy & Vision (Operational Alignment)
Collaborate closely with product managers to understand and align operational activities with strategic product initiatives and vision.
Provide operational feasibility insights and impact analyses to support product decision-making.
Product Lifecycle Management
Design, document, and continuously improve product lifecycle processes—from ideation and intake through launch, enablement, maintenance, and end-of-life.
Coordinate product launch readiness across offering, delivery, marketing, and enablement stakeholders.
Ensure all required documentation, templates, checklists, and operational guides are regularly reviewed and updated.
Backlog & Prioritization
Own the product backlog, supporting product managers in prioritization by strategic value, effort, and market need.
Facilitate backlog grooming sessions and ensure stakeholders’ input from sales, delivery, customer success, and partners is captured and actionable.
Modular & Scalable Architecture Coordination
Partner with architecture and engineering teams to ensure operational readiness for modular cybersecurity service components.
Ensure operational processes and tooling scale with the evolving modular service architecture.
Feature Lifecycle Management Support
Support tracking of feature lifecycles to enable smooth introductions of new product capabilities and phased sunsets of legacy features from an operational perspective.
Data Analytics & Reporting
Maintain dashboards and reporting templates for KPIs (adoption, churn, margin, NPS, operational health).
Aggregate and analyze metrics, providing regular performance reports to the offering leadership team.
Track the progress and outcomes of product initiatives and support data-driven decision making.
Operational Enablement & Process Optimization
Identify workflow bottlenecks and drive process improvements that accelerate time-to-value.
Lead regular retrospectives, capturing lessons learned and implementing best practices.
Develop and deliver onboarding/training materials for new team members and stakeholders.
Operational Insights for Service Design & Innovation
Analyze operational data and feedback to identify opportunities for service design improvements.
Collaborate with product management to integrate operational lessons learned into innovation roadmaps.
Feedback Loop to Research & Development
Serve as a conduit for operational insights and incident trends, channeling feedback to R&D and engineering teams.
Customer Experience Support & Adoption Facilitation
Coordinate operational support for customer experience strategies, ensuring smooth onboarding, adoption, and issue resolution.
Vendor and Technology Partner Coordination
Manage communications and coordination with technology partners and vendors to ensure product supportability and continuity.
Cross-Functional Collaboration
Facilitate communication and handoffs between product, delivery, enablement, sales, and partners to ensure smooth operationalization of new products and changes.
Support executive reporting, compliance documentation, and incident management related to product operations.
Operational Delivery & Service Excellence
Own quality assurance for post-launch handoff including documentation, support readiness, and compliance.
Coordinate incident and problem management processes to uphold service levels.
Core Technical Skills
Strong proficiency in product lifecycle management and backlog prioritization tools, including Jira, Confluence, and agile project management platforms.
Advanced skills in data analytics and KPI dashboarding using tools such as Power BI, Tableau, or similar, with the ability to translate data into actionable insights for strategic decision-making.
Foundational knowledge of cybersecurity technologies, frameworks, and regulatory requirements (e.g., NIST, ISO 27001, GDPR) to support compliance and risk management in product operations.
Familiarity with DevOps practices, automation tooling, and scalable operational processes to enhance service delivery and continuous improvement.
Leadership Skills
Demonstrated ability to lead and influence cross-functional teams to adopt operational best practices and execute complex initiatives without direct authority.
Strong project and stakeholder management skills, with an emphasis on driving operational change and continuous process improvements.
Exceptional problem-solving and critical thinking capabilities, enabling proactive identification of bottlenecks and risk mitigation.
Communication & Collaboration Skills
Excellent communication skills with the ability to effectively bridge technical and non-technical audiences, including engineering, product, delivery, sales, and leadership teams.
Skilled at developing and delivering enablement content, training sessions, and documentation to empower internal teams and partners.
Customer-centric mindset focused on enabling operational excellence to drive superior client outcomes and satisfaction.
Soft Skills
Resilient and adaptable in fast-paced, dynamic cybersecurity environments.
Collaborative team player with a proactive approach to stakeholder engagement and conflict resolution.
Continuous learner who embraces change and fosters a culture of innovation and improvement.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
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