Job Description:
Mandatory Qualifications:
Exceptional customer service skills. This contact center is responsible for the vast majority of interacting with the clientâs customers daily. Troubleshooting is done over the phone. The contact center also provides support via email
Ideal candidates need to also be computer proficient, with great typing skills and detailed oriented to handle the database
Must be able to communicate diagnostic information over the phone in a clear and concise manner
Automotive knowledge: medium/heavy duty truck component background
They troubleshoot truck component failures mechanically and electrically and they provide customer service, problem resolution for both technical/warranty over the phone and via email
Candidate must possess strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
Candidate must have strong spatial relationship skills
Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.
Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications
Candidates should possess a working mechanical knowledge of Class 7 and 8 âOver the Road Trucksâ
Must have mechanical skills or electrical skills with trucks or cars
We support heavy duty trucks like linehaul trucks going down the road carrying goods. When an axle, brake, driveline, transfer case or component breaks on that truck, our team technically diagnoses it
Additional Qualifications:
Strong computer and typing skills
Exceptional attention to detail and documentation skills
Time management and multitasking ability
Strong problem-solving skills
Ability to work well within a team
Education requirement:Â
A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
Work Environment:
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
During training, the attendance is fully at the client´s site at the location below. After training graduation, the position becomes hybrid, with typically Mondays and Fridays at home and TUES, WED and THUR on-site
Our address is: Cummins (client´s office): 2135 W. Maple Rd. Troy, MI, 48084
Our operational hours are 7:30 a.m. to 10 p.m. ET Monday â Friday; Saturdays 9-6 p.m. During the training period the schedule is primarily daytime business hours. Â Various shifts are needed to support customers
Overtime is available is available in this position
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Weâre committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
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