Assistant Director, Process Controls

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, the Assistant Director, Process Controls is a strategic people leader and control owner responsible for partnering across the family of brands and cross‑functional teams to design and sustain scalable, automated, and risk-based control solutions for the Auto Servicing organization. As a 1st Line Controls leader this role drives innovation, leverages intelligent automation, and ensures strong regulatory compliance while protecting our customers, shareholders, and associates.

In long, as the Assistant Director, Process Controls, you will be responsible for:

• Directly leads and develops a team of controls professionals, including coaching, performance management, feedback, and development planning.
• Developing and executing a controls strategy and roadmap aligned to business risk, regulatory expectations, automation, and growth.
• Own the design, documentation, and execution of scalable process controls aligned to regulatory, risk, and business requirements.
• Acting as an AI Partner by identifying and directly leading the build, implementation and ongoing maintenance of automated controls, advanced analytics, and AI‑enabled insights within business processes and systems
• Partnering across the family of brands and cross‑functional teams to deliver industry‑leading risk solutions that balance innovation with strong governance.
• Serving as a key 1st Line Controls leader, collaborating closely with 2nd Line, Compliance, and Legal teams to document controls, report results, and ensure compliance with applicable laws and regulations.
• Understanding the applicability of regulatory requirements across multiple processes and designing controls that align to those requirements.
• Translate regulatory requirements and state-specific laws into clear, plain‑language operational definitions.
• Partnering with Process Engineers to understand impact assessments and process documentation to proactively identify future control needs.
• Reviewing process documentation to ensure controls are designed to effectively address identified gaps.
• Designing and documenting detective controls to ensure appropriate scope, coverage, and regulatory alignment.
• Partnering with Data Analytics teams to define reporting requirements and ensure reliable data extraction for control monitoring and reporting.
• Establishing and maintaining strong relationships throughout control build, implementation, and transition phases.
• Delivering meaningful assessments of automated business process controls in scope for financial, risk, and regulatory reporting.
• Proactively anticipating internal control risks and advising leadership on mitigation strategies and continuous improvement opportunities.
• Executing and leading special projects aligned to team and enterprise‑level objectives.

So What Kind of Folks Are We Looking For?

• Intellectual curiosity. You naturally ask why, what, and how—and you enjoy learning and solving complex problems.
• Leadership mindset. You influence across teams, guide through change, and elevate outcomes through collaboration.
• Passionate and goal‑oriented. You take ownership and consistently strive to exceed expectations.
• Strong analytical and reporting skills. You can analyze data, identify trends, and communicate insights clearly.
• Comfort with innovation. You’re open to new ideas, tools, and technologies—including AI and automation—to improve outcomes.
• Master multi‑tasker. You thrive in a fast‑paced environment and can manage competing priorities effectively.
• Excellent communicator. You communicate confidently and clearly with audiences at all levels, including leadership.
• Detail‑focused. You value accuracy, precision, and strong follow‑through.

The Specifics

• 5+ years of applicable experience in process controls, risk management, compliance, or a related field
• Bachelor’s degree preferred
• Operational Control Design experience required
• Strong attention to detail and follow‑through
• Ability to perform effectively in a fast‑paced, collaborative environment
• Adaptable, proactive, and comfortable leading special projects
• Proficiency in Microsoft Office; SQL experience is a plus
• Experience in financial services required, auto finance highly desirable

Nice to Have

• BPM, Lean, or Six Sigma certification

• Knowledge of regulatory requirements such as UDAAP, SCRA, FCRA, and related regulations
• Experience assessing automated business process controls
• Exposure to AI‑enabled reporting, automation, or analytics within risk or controls environments

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 

• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!