The Application Support Specialist CE-MS associate is responsible for Provide pre- and post-sales application support for Capillary Electrophoresis instruments and consumables. Conduct customer trainings, demos, workshops, and scientific presentations (on-site and virtual).
This position reports to the Head-Application Support and is part of the Application Team located in Centre of Excellence-Bengaluru and will be an on-site role.
In this role, you will have the opportunity to:
Provide pre- and post-sales application support for Capillary Electrophoresis instruments and consumables.
Assist customers with method development, optimization, and troubleshooting for CE workflows.
Support applications including protein characterization, charge variant analysis, glycan profiling, and small molecule analysis.
Conduct customer trainings, demos, workshops, and scientific presentations (on-site and virtual).
Troubleshoot issues related to sample preparation, instrument operation, data acquisition, and interpretation.
Prepare and maintain technical documentation, application notes, SOPs, and training materials.
Collaborate with Sales, Marketing, Service, and Product teams to support business and customer success.
Capture and relay customer feedback and field insights to internal stakeholders.
The essential requirements of the job include:
Postgraduate degree (M.Sc./M.Tech.) in Biotechnology, Microbiology, Biochemistry, Analytical Chemistry, Life Sciences, or related field.
5–8 years of hands-on experience in Capillary Electrophoresis or related analytical techniques.
Prior experience in application support, R&D, analytical development, QC, or customer-facing scientific roles preferred.
Skill Sets:
Strong understanding of Capillary Electrophoresis principles and applications with Strong analytical and problem-solving skills.
Exposure to HPLC/UPLC or Mass Spectrometry is an added advantage.
Highest levels of personal and professional integrity and ethics with good verbal and written English language communication skills.
Proven experience of teaching or training the use of separations sciences equipment.
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role:
As this is field-based Job based out of Bangalore (India) and support to be extended majorly to BioPharma customer across India. The role demands about 60% of travel within India.
It would be a plus if you also possess previous experience in:
Experience working in pharma/biopharma analytical laboratories.
Familiarity with regulated (GxP) environments and documentation practices.
SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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