Performance Improvement Specialist II

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin:https://www.instagram.com/lifeatcw/

Job Summary
Provides global customer/business support across the system in the following areas: operational analysis, performance improvement, work process design/redesign, clinical care optimization, patient safety and other organizational improvement activities. Maintains a portfolio of system level improvement projects as well as other related local operational improvement activities.

Essential Functions

• Dedicated to providing system support for performance improvement.  Seeks to reduce variation and waste in organizational processes. Directly involved in quality methodology, tools and curriculum used in process improvement projects throughout the system.

• Analyzes existing flow of people, activities, materials, etc., and will perform observations and train others on observation processes as needed to determine capacities, workloads, and staffing needs.

• Leads and coaches micro and meso system level projects and teams.

• Guides improvement teams through problem solving using a standard improvement framework and tests of change to improve workflows and innovation.

• Insures establishment of metrics, provides analysis of current state and recommends enhancements for workflows.

• Functions as an organizational change consultant and provides strategies to successfully impact overall effectiveness of improvement initiatives.

• Mentors and supports new Performance Improvement Specialists.

• Conducts data analysis, determines areas for improvement, and identifies key sources of data to support change proposals and monitors the effectiveness of processes.

• Provides facilitation, data and/or root cause analysis to improve clinical outcomes, patient safety and process efficiencies.

• Uses quality improvement tools, understands systems thinking, statistical process control, and project management.

Legacy Essential Functions

• Prepares reports synthesizing analytical results using appropriate visualization tools (i.e. histograms, run charts, statistical control charts as appropriate).

• Maintains knowledge of organizational change methodology and ability to provide direction on change.

• Partners and collaborates on projects with other members of the Quality staff and performs other duties as assigned.

Education
Bachelor's Degree in a related field Required

Experience

• 2+ years experience in leading or primary resource for Quality/Process Improvement projects Required

• Previous healthcare and/or clinical experience Preferred

• Demonstrated experience and leadership in quality improvement principles and/or projects Required

• Training in large scale change, coaching, and internal consulting Preferred

• Leadership experience and interpersonal skills managing and collaborating with cross functional work teams Required

Knowledge, Skills and Abilities

• Knowledge and demonstration of improvement methodologies such as Model for Improvement, PDSA, FMEA.

• Ability to improve work processes through the use of statistical/analytical metrics.

• Strong communication, presentation, facilitation, and meeting management skills.

• Independent judgment, analytic ability to problem solve, formulate reports, perform statistical analysis, and interpret data.

• Demonstrated ability to be a change agent.

• Demonstrated ability to deliver projects on time and with approved outcome

• Demonstrated knowledge in use of Word, Excel, and PowerPoint i.e. pivot tables, macros etc.

• Lean, Six Sigma, or Advanced IHI Model for Improvement within one year of hire/promotion

Licenses and Certifications

• PMP-Project Management Professional - Project Management Institute preferred

• CPHQ-Certified Professional in Healthcare Quality - Healthcare Quality Certification Commission preferred

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

• Employment is at-will. This document does not create an employment contract, implied or otherwise.

This is a hybrid position and requires onsite work regularly.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

CPHQ-Certified Professional in Healthcare Quality - Healthcare Quality Certification Commission, PMP-Project Management Professional - Project Management Institute