Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

This position will be responsible for managing client relationships and accounts in the Client Relations division of NTC and serves as the primary communication liaison between the organization and their assigned portfolio of clients.

Essential Functions

• Serve as the primary contact for all matters specific to the assigned portfolio of clients.
• Acquire and develop a deep understanding of the NTC mortgage services product suite and product process flows to enable proficient communication.
• Coordinate daily services and activities to meet and exceed client expectations.
• Develop and maintain meaningful relationships at multiple levels within assigned accounts by assessing needs, delivering solutions, and maintaining a keen understanding of the client’s business and service requirements.
• Work closely with the establishment and production teams to keep them apprised of upcoming needs and to ensure that our solutions and services continually meet the needs of our clients.
• Participate in on-site and virtual client audits as necessary.
• Drive client satisfaction by proactively managing accounts over the phone and occasionally in person, securing successful client retention and growth as well as maintaining client satisfaction to ensure satisfactory scorecards.
• Assist in developing presentations to demonstrate and reinforce the company’s value proposition.
• Identify and create opportunities for additional growth of the account by leveraging the company’s products and services.
• Customarily and regularly exercises the use of independent discretion and judgment regarding matters of significance.
• Evaluate and compare possible courses of action and make recommendations based on various possibilities.
• Advise management as applicable on matters related to account management and client services.
• This position requires frequent travel up to 5%.
• Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities

• Experience in Mortgage workflow technology, processes, and procedures.
• Strong verbal and written communication skills.
• Demonstrate an understanding of contracts, contract amendments, and negotiation tactics.
• Adept at conducting research on project-related issues and products.
• Able to learn, adapt and shift priorities, demands and timelines through analytical and problem-solving capabilities.
• Document generating and print fulfillment experience.
• Previous experience in managing relationships with C-level executives.
• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• Bachelor's degree or higher in business, or related studies required. Equivalent experience may be substituted in lieu of education.

Experience

• Minimum 5 years’ experience in title, mortgage, or financial industry preferred.
• At least 2 years’ experience managing a team.

Compensation and Benefits

• Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!

• Compensation: $56,000 to $70,000.

Application Guidelines:

For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting.  The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate.  The employee frequently is required to remain stationary.  The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen).  Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive.  This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job.  Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!