Senior Organizational Change Management Consultant (Contract)

Job Title:

Senior Organizational Change Management Consultant (Contract)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Senior Organizational Change Management Consultant (Contract)

Location: Remote in USA-Contract 3 - 8 months

As a Senior Organizational Change Management (OCM) Consultant, you will develop and execute the change management strategy and plan, working closely with client project teams. Your change plans will guide partners to achieve operational success and drive adoption for end users. This role requires strong leadership, critical thinking, and initiative to drive results. Your ability to build relationships, influence, and innovate will be key to maximizing adoption and ensuring a positive end-user experience.

As a Consultant you would own: change strategy and execution for a full technology implementation or multiple workstreams. Acts as the primary OCM lead, ensuring adoption of new systems and processes.​

Here’s what you’ll be doing:

• Lead complex change programs or major workstreams within larger technology transformations
• Define and drive the change strategy for system implementations and platform rollouts
• Conduct stakeholder analysis, impact assessments, and readiness planning to determine change complexity
• Create and execute end‑to‑end enablement strategies, including communications, training, and adoption plans
• Collaborate closely with project/program teams to align OCM plans with milestones, releases, and delivery rhythms
• Identify risks, issues, and resistance related to new tools, workflows, and behaviors; develop mitigation strategies
• Develop executive‑ready presentations and simplify complex concepts into clear, compelling narratives
• Build strong relationships with business partners, technical teams, and senior leaders across the organization
• Mentor junior change practitioners and contribute to continuous improvement of OCM methodologies
• Track adoption KPIs (usage, proficiency, productivity, behavior change) and adjust plans based on insights

Here’s what we’re seeking:

• 5–8+ years of experience in Organizational Change Management with a strong focus on technology implementations
• Proven experience leading change for enterprise system deployments (e.g., ServiceNow, CRM, ITSM, HRIS, AI tools)
• Background in delivering change management, communications, and training programs for technology initiatives
• Ability to translate technical concepts into business impacts and user‑centric messaging
• Strong facilitation, stakeholder management, and storytelling skills
• Highly organized, energetic, and comfortable navigating ambiguity
• Bachelor’s degree required (Business, Communications, or related field preferred)
• Prosci or CCMP certification required
• Nice to have: hands‑on project/program management experience or certifications (PMP, Scrum, etc.)

This is a Short-Term Role. CNX is looking for Short-Term contractors.

The base salary range for this position is $92,250-$131,786, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is: 04/27/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

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As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#LI-Remote

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Ment