Advisor II, Technical Support (Hybrid)

Job Title:

Advisor II, Technical Support (Hybrid)

Job Description

The Advisor II, Technical Support engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Advisor II, Technical Support, position at Concentrix is just the right place for you!

As an Advisor II, Technical Support, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an Advisor II, Technical Support, you will:

Position Details

• Location: Alpharetta, GA (Hybrid – 3 days onsite / 2 days remote)
• Schedule: Monday–Friday, 9:00 AM – 6:00 PM

Key Responsibilities

• Diagnose and resolve complex hardware and software issues
• Interpret technical diagrams and system data
• Communicate technical issues clearly to customers
• Document and track cases in CRM systems
• Coordinate with field engineers for escalations
• Contribute to internal knowledge systems

Day in the Life

• Receive inbound technical support requests
• Analyze error codes, logs, and system behavior
• Use remote tools and visuals to diagnose issues
• Interpret electrical and mechanical diagrams
• Attempt remote resolution
• Escalate to field engineers when required
• Document all cases in CRM
• Collaborate with global teams (including Spain-based support)
• Training: 3 weeks (mandatory, mixed remote and instructor-led)
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Advisor II, Technical Support role include:

• U.S. Citizenship is required for this role due to client and/or government contract requirements. Employment eligibility will be verified in accordance with federal law (Form I-9).
• Strong technical troubleshooting ability (electronics, mechanical systems, or similar)
• Ability to diagnose complex issues and follow structured troubleshooting steps
• Customer-facing technical support experience

Preferred Qualifications

• Bachelor’s degree in mechanical, Electrical, or Industrial Engineering (or equivalent experience)
• Experience with 3D printing or additive manufacturing
• Experience with Magics or Netfabb software
• Ability to read electrical schematics
• Core Competencies
• Analytical and diagnostic thinking
• Mechanical and electrical aptitude
• Problem-solving mindset
• Customer communication and service orientation
• Strong communication skills
• Ability to pass lifetime criminal background check
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $30- 34/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

ACKNOWLEDGEMENTS:

Physical and Mental Requirements
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
 

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation
 

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
 

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

Location:

USA, GA, Work-at-Home

Language Requiremen