Job Profile:
IT Support Specialist 2Job Family:
IT Support ServicesTime Type:
Full timeMax Pay – Depends on experience:
$80,000.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:
Do you have a passion for building scalable research systems while actively conducting rigorous user research? Are you energized by designing infrastructure, integrating AI responsibly, and improving how research teams operate, without sacrificing human-centered rigor? Then continue reading below for this UX Researcher opportunity.
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Click here!
We are seeking a UX Researcher, Systems & AI Enablement to support systems and efficiency initiatives within EdPlus on our Product and User Experience Research team. Every day you will make a difference in the lives of others by playing a critical role in evolving our research practice, approach, and platform.
You will help scale the impact of UX research by spending approximately 60% of the time designing systems, tools, and AI-enabled workflows that reduce friction, increase insight reuse, and improve operational visibility; you will focus 40% of the time on leading and contributing to hands-on UX product research initiatives.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.
Essential Duties:
AI Enablement, Governance & Infrastructure
Own the design, implementation, governance, and continuous improvement of the systems and AI-enabled workflows that power the UX research lifecycle, ensuring they are scalable, ethical, measurable, and researcher-centered.
Design, implement, and maintain tool integrations and automations across the full research lifecycle (intake → study execution → repository → retrieval).
Create and maintain standardized research operating components (intake forms, study templates, tagging systems, reporting scaffolds, and reusable insight frameworks).
Build and enforce repository architecture, taxonomies, and knowledge management structures that make insights discoverable and reusable.
Define approved AI use cases for the research team and maintain prompt libraries, documentation standards, and QA frameworks.
Implement AI-assisted workflows that accelerate preparation, synthesis, and documentation while preserving human-led interpretation.
Ensure AI systems and workflows align with research ethics, data privacy standards, and auditability requirements.
Evaluate AI tools and research systems through structured experimentation and ongoing UX research.
Design and conduct studies to assess the usability, adoption, and effectiveness of research tools, workflows, and stakeholder engagement models, translating findings into actionable system improvements.
Measure operational health and impact through dashboards tracking efficiency gains, capacity, insight reuse, and system adoption.
UX Research Expectations
Conduct generative and evaluative research to understand user needs, behaviors, and motivations using qualitative and quantitative methods.
Develop research plans, screeners, discussion guides, and success metrics aligned to product and systems goals.
Facilitate remote and in-person research sessions, including interviews, usability testing, workshops, and evaluative studies.
Analyze and synthesize findings into clear, actionable insights.
Deliver executive-ready reports, dashboards, and insight summaries tailored to stakeholders.
Ensure research findings integrate into the knowledge base and reusable frameworks.
Partner with product managers, designers, engineers, and analysts to inform direction and validate decisions.
General Responsibilities
Assume or coordinate other duties or projects as assigned or directed.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.
Desired Qualifications:
Bachelor’s degree or higher in a related field (Psychology, Social Sciences, User Experience, etc.).
Evidence of 3+ years of technical product experience (B2B/B2C interfaces, AI-assisted workflows, or platform integrations).
Evidence of 3+ years integrating user research into digital product design and development.
Experience with qualitative and quantitative research methods and data analysis.
A strong portfolio or work samples that demonstrate impact through user research, including clear examples of how insights influenced design outcomes.
Experience designing and leading research projects from discovery to synthesis and reporting (independently and collaboratively).
Demonstrated familiarity with design thinking practices and facilitation of collaborative design sessions.
Experience collaborating with UX designers, engineers, product managers, and data analysts in agile environments.
Demonstrated familiarity with tools such as Qualtrics, User Testing, Google Analytics, or similar platforms for conducting and analyzing data.
Demonstrated skill in developing research reports, presentations, or dashboards to communicate findings clearly and effectively.
Experience managing timelines, workflows and teams.
Demonstrated knowledge of UX design principles and processes; hands-on design experience is a plus.
NOTE: Please answer the following questions in your cover letter:
Where in the UX research process do you believe AI should not be used, and why?
Describe a time when you identified inefficiency or friction in a workflow. What did you change, and how did you measure whether it improved outcomes?
Salary & Benefits:
$70,000 - $80,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts
Working Environment:
Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)
Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.
Department Statement:
EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
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