Clinical Program Manager - Living Well At Home

• Recruit, onboard and train new case management and clinical staff
• Provide clinical and programmatic supervision to case managers and behavioral health staff, including serving as the primary point of contact and escalation point for client crises or emergencies. Provide overall program oversight in partnership with LWAH leadership.
• Manage crucial relationships with community partners by representing BMC and LWAH program in a professional manner
• Develop program performance standards in conjunction with department leadership. Monitor program performance regularly against those standards and prepare and implement steps to ensure the program is operating in compliance with those standards. Lead ongoing process improvement efforts.
• Organize and participate in all scheduled meetings, including team meetings, group supervision, and individual supervision.
• Maintain appropriate boundaries with clients, partner agencies, and staff while using a trauma and harm-reduction informed lens,
• Practice and teach cultural humility and desire to work with diverse, multi-cultural and multi-lingual population
• Ability to communicate in a courteous, pleasant and professional manner with direct reports, clients, general public, staff members, external agencies, ACO partners, and other organizational leaders
• Provide coverage for other clinical leadership and staff serving other programs in the department as needed

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended).

JOB REQUREMENTS

EDUCATION:

• Master’s degree in social work or mental health counseling required

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Requires a Massachusetts license as an independently licensed mental health professional such as Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC)

EXPERIENCE:

• 5+ years working with patient populations impacted by serious mental illness and substance use disorder
• Experience working in a congregate living setting and/or homeless services required
• Experience supervising employees required
• Experience working in an independent role

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Demonstrated ability to lead a diverse team of case managers and clinicians. Must be able to execute programmatic changes as needed in consultation with the LWAH leadership team
• Ability to manage multiple programmatic and personnel needs and prioritize as needed
• Comprehensive knowledge of behavioral health and housing resources and systems, specifically in Greater Boston Area
• Ability to lead in a fast-paced environment, inclusive of organizational skills, time management skills, critical thinking, and problem-solving abilities.
• Strong interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders
• Ability to travel between different worksites
• Ability to work independently and to make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics
• Proficient oral and written English communication skills.
• Bi-lingual and/or bi-cultural candidates preferred
• Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook)
• Experience using an electronic health record preferred
• Lived experience is valued