Job Requisition ID #
Position Overview
You will determine the credit worthiness of customers and potential customers desiring to purchase our products and services based on evaluation of financial condition / ability to pay for such purchase. You will manage a portfolio of assigned accounts whose payments to us are past due. You will contact past-due accounts to arrange for payments while preserving our business relationship with the customer. You will review and make recommendations regarding bad debt or write-offs. You will investigate and analyse credit risks, using available internet and credit agency tools and information. You will work with different departments to address customers' credit and collections issues, which may include customers tax deductions and the maintenance of relevant supporting documents. You will report into the Senior Manager, APAC Credit and Collections. We offer flexible hybrid work arrangements, and you will be expected to work in office three days a week.
Credit Collections Analyst Description
Manages a portfolio of assigned accounts whose payments to the Company are past due
Contacts past-due accounts to arrange for payments while preserving the Company’s business relationship with the account. Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyses credit risks, using available internet and credit agency tools and information
Determines the credit worthiness of customers and potential customers desiring to purchase the Company products and services based upon evaluation of financial condition / ability to pay for such purchase.
Responsibilities
Manage a portfolio of assigned accounts that are behind schedule in their payments to the Company. Research account financial / operating situation to identify indications of deteriorating financial conditions. Contact customers regarding payment of overdue invoices. Secure information from customers regarding the basis for non-payment, including:
Customer’s temporary financial inability to pay the invoice short term
Customer’s dissatisfaction with some element of the Company’s products or services and need for resolution of product/service issue prior to payment
Customer’s long-term financial insolvency and potential for never paying the invoice
Maintain an ongoing program of appraisal and analysis of account activity / payment status. Identify accounts whose continued failure to adhere to payment schedules / honor payments commitments indicates limited potential for securing payments through continued collections efforts. Make recommendations as appropriate to department management regarding the viability of transferring accounts to a third-party collections agency or legal action
Manage customers tax deductions and the maintenance of relevant supporting documents
Support credit and collections data maintenance and reporting
Credit Evaluation
Conduct financial research regarding the credit worthiness of customers and potential customers, using available credit rating services, annual financial statements, information from financial institutions, other creditors, public/private sector sources, and information obtained directly from customers to determine the viability of extending credit to customers relating to the purchase of the Company’s products and services
Investigate information relating to credit applications that is inconsistent with other reported data / information, or that indicates a possible concern with the applicant’s financial / operating stability. As appropriate, contact applicant representatives directly to secure clarifying / supplemental data regarding the issue of concern
Make business decisions regarding the viability of extending credit to customers and potential customers using the Company’s established credit matrix and corresponding processes to determine credit worthiness. Identify and approve credit applications of customers whose financial / business performance meets matrix requirements, subject to the Analyst’s assigned financial limitations. Identify and disapprove credit applications of customers whose financial / business performance fails to meet matrix requirements or whose past record of business activity with Autodesk / record of payments indicates an unacceptable credit risk. Develop and maintain written documentation of all approved / disapproved credit decisions
Develop formal written / oral analysis of marginal credit applications, escalating the credit application to regional credit management for evaluation and determination. Ensure supporting credit analysis includes information relating to all factors considered relating to the application’s credit worthiness as defined within the parameters of the credit matrix
Coordination
Negotiate with customers experiencing short-term financial constraints to secure commitments to pay amounts due in the shortest time possible, (including arrangements for rescheduling of the payments process). Follow up with customers to ensure commitments to pay are honored. Team with Company Channels/Sales as necessary to secure support for payment
Work with dissatisfied customers to identify the nature of the problem relating to the Company’s products and/or services and with Company Operations to arrange for appropriate technical staff support to address/rectify the issue. Team with Company Channel/Sales to resolve the customer issue and secure customer payment
Provide ongoing updates of client contact / client commitments discuss negotiating strategy / possible alternatives, review performance to date against the Company’s standard metrics
Minimum Qualifications
Fluent in English
Experience in collections and credit process for France and or other EMEA market
SAP ECC or SAP S4 experience
Intermediate skills in Microsoft Excel
Excellent negotiation and communication skills
Expert in stakeholder management
Team player, self -motivator with laser focus
Preferred Qualifications
2+ years’ experience in Credit and Collections within Multinational environment
SAP S4 Experience
Salesforce Experience
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About Autodesk
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