Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Senior Business Operations Associate partners with Customer Success leaders to support business planning, performance management, and operational decision-making. This role translates business goals into clear metrics, reports, and actions that improve visibility into performance and support effective prioritization. The position builds and maintains dashboards, supports annual planning, analyzes capacity, trends, and business risks. This role reports to theDirector of Business Operations.
About the Team:
The Business Operations team supports Customer Success by delivering analysis, reporting, and planning support that helps the organization run effectively. The team works closely with leaders and cross-functional partners to improve decision-making through accurate data, clear insights, and strong process execution. Team members contribute to strategic initiatives, identify risks early, and help keep work moving with clarity and accountability.
Essential Job Responsibilities:
Partner with Customer Success leadership to support business planning, execution, and performance management.
Develop and maintain recurring KPI reporting, dashboards, and business review materials.
Build capacity models and analyze trends to support workforce and operating decisions.
Support annual planning processes, including goal setting, forecasting inputs, and prioritization.
Create and maintain dashboards in tools such as Tableau, Salesforce, or Power BI.
Analyze business performance data and translate findings into clear recommendations for leaders.
Support strategic initiatives by coordinating deliverables, tracking progress, and surfacing risks or dependencies.
Prepare executive-facing materials that summarize performance, insights, and action items.
Collaborate with cross-functional partners to resolve operational issues and align on next steps.
Apply AI tools thoughtfully to streamline reporting, improve analysis, evaluate new capabilities, and help others use them effectively when appropriate.
Additional Job Responsibilities:
Improve reporting and planning processes to increase efficiency and consistency.
Support ad hoc analyses and special projects as business needs evolve.
Document assumptions, methods, and data sources to support transparency and repeatability.
Identify opportunities to improve data quality, reporting accuracy, and process reliability.
Assist in preparing meeting materials, presentations, and follow-up actions for stakeholders.
Contribute to team knowledge sharing and best practices across business operations workstreams.
Expected Education & Experience:
Bachelor’s degree in business, finance, operations, analytics, or a related field, or equivalent practical experience required.
4+ years of experience in business operations, business analysis, customer success operations, consulting, finance, or a related field required.
Experience supporting KPI reporting, business reviews, planning, forecasting, or capacity modeling required.
Experience building dashboards or reports in Tableau, Salesforce, Power BI, or similar tools required.
Strong analytical skills with the ability to interpret data, identify trends, and communicate insights clearly required.
Experience working with executive-level stakeholders and cross-functional teams required.
Demonstrated ability to manage multiple priorities, dependencies, and deadlines in a fast-paced environment required.
Experience supporting strategic initiatives or process improvement efforts preferred.
Experience using AI tools to enhance productivity, analysis, or workflow efficiency preferred.
Expected Compensation
$71,000 - $121,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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