Site Merchandising and Customer Experience Associate - HOP
Location: Dubai, UAE
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.
We’re looking for a Site Merchandising and Customer Experience Associate to join our UAE team. In this role, you’ll help us optimise product and range in app to drive traffic, conversion and customer engagement and retention.
Get to know our Site Operations team — what drives us, how we work, and what you can expect.
You’ll be joining the HOP team. Deliveroo Hop is Deliveroo's 24/7 supermarket - a digital-only experience that allows customers to shop online for all of their groceries, ingredients, household essentials & more, on-demand, and delivered to them in minutes.
Here’s what your day-to-day might look like:
Defining how selection is curated and highlighted to customers - aligning to key seasonal moments and marketing campaigns - to create and manage the in app merchandising calendar for Hop;
Managing the promotional calendar for the Hop business; working closely with vendor managers, instock and pricing teams to ensure the best possible customer experience, whilst protecting profitability;
Monitoring and maintaining strong Item Data Quality across total catalogue to support improved discoverability and conversion;
Coordinating stakeholders across multiple functions to execute best in class seasonal events - aligned to platform-wide seasonal campaigns and market activity;
Curation of vendor/external-facing content (pitch decks) to maximise performance of the key seasonal moments - creating opportunities to monetise in app assets and placements;
Analytical review of merchandising and promotional campaigns to ensure continued optimisation of strategies.
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
2+ years in marketing and/or commercial roles
Experience interacting with suppliers to high standards
Proven ability to manage and execute multiple projects simultaneously with effective prioritisation
Experience building internal and external stakeholder relationships to drive results
Confident in presenting ideas to multiple stakeholders
Experience managing a budget preferred
Proven experience in cross-functional and international stakeholder collaboration
Problem solver with a can-do attitude, happy to work autonomously
Self-starter attitude that's comfortable with constant change and enjoys working in a fast-paced environment. You'll thrive in a new environment where you have the opportunity to shape your role within a new team
We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team.
In Operations, you’re at the heart of our marketplace — working directly with customers, riders and partners to keep Deliveroo moving.
See the impact of your work in real time
Solve problems as they happen, turning challenges into positive experiences across our three-sided marketplace.
Grow through doing
Develop problem-solving, communication and leadership skills in a fast-paced environment, with structured progression pathways and real opportunities to step into management.
Be part of a tight-knit, team-oriented culture
Work collaboratively to achieve shared goals in an environment that values support, ownership and resilience.
Flexibility that works for you
Many roles offer flexible scheduling, including evening, weekend and part-time shifts.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
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