Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community andtreatingour patients as family.
Caregivers in thePatientRegistrationArea are the first point of contact for many of Akron General’s patients.As a Patient Access Representative, you willensurepatients,familiesand visitors have anexceptional experience, from the moment they enter the hospitaltothe time they return home.This position is a great steppingstonetoothers inCustomer Service or departments within the Cleveland Clinic system.
Acaregiver in this position worksdays from10:30AM –7:00PM, including every other Sunday and rotating holidays.
A caregiver who excels in this role will:
Register, schedule and pre-register patients for inpatient,emergencyand outpatient tests and procedures.
Educate patientsregardingtheir benefit levels, review eligibility, prepare estimates,advisepatients of out-of-pocket expenses, collect payments, applypaymentsandmaintainsecurity of payments.
Completeaccurateface-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
Schedule services and provide the physician’s office and/or patient withaccuratedate and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
Complete questionnaires toassistdepartments withpreparing forpatients.
Utilize the screening tool for self-paypatients todetermineanypossible payersource.
Refer patients to financial counselors.
Advisepatients ofand generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
Obtain, scan and index physician orders.
Cross train tostaffall patient access areas.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED
One year of customer service work experience OR higher education and training
Proficiencyin data entry
Knowledge of medical terminology
Excellent customer service skills
Preferredqualifications for the ideal future caregiver include:
One year of hospitalclericalor billing work experience
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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