Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMasterÂŽÂ and ChamberlainÂŽÂ , are found in 51+ million homes, and 14 million+ people rely on the myQÂŽÂ app daily.
The Director, IT Business Partner is a strategic leadership role responsible for overseeing the application portfolio supporting a designated business function(s). With a strong emphasis on Business Relationship Management (BRM), this role builds trusted partnerships with business leaders to ensure technology initiatives are aligned with the enterprise priorities such as efficiency, scalability and operational excellence. The Director leads a team, manages an application management services (AMS) partner for ongoing maintenance and support, and drives digital transformation to enable business outcomes.
Essential Duties and Responsibilities
Serve as the senior IT Business Partner for assigned business units, working closely with executive leadership to translate strategic priorities into technology-enabled solutions that drive business outcomes.
Build strong, trusted relationships with business leaders to proactively shape demand, identify process improvements, automation opportunities, and digital innovation.
Lead demand management activities to ensure technology investments are aligned with business strategy, value delivery, and enterprise architecture standards.
Develop and maintain multi-year technology and capability roadmaps that support current operations and future business growth.
Establish and lead governance forums to prioritize initiatives, align resources, manage dependencies, and support executive decision-making.
Own the end-to-end lifecycle of the application and technology portfolio, including strategy, governance, implementation, optimization, and ongoing support.
Oversee external application management services (AMS) and delivery partners, ensuring effective maintenance, enhancements, incident resolution, and service-level performance.
Lead and develop a team of business-facing IT professionals, including business systems analysts, functional specialists, and delivery resources.
Drive adoption, change management, user enablement, and benefits realization for technology initiatives.
Monitor key performance metrics tied to business outcomes and operational effectiveness, while ensuring data security, privacy, and regulatory compliance.
Manage portfolio budgets, vendor relationships, resource allocation, and cost optimization to maximize return on investment.
Stay informed on emerging technologies, digital trends, and industry best practices relevant to the supported business areas.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groupâs reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Supervision Exercised
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the companyâs policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values.
Minimum Qualifications
Education/Certifications:
Bachelorâs degree in IT, Computer Science, Business, Engineering, or a similar field
Experience:
15+ years of IT experience
10+ years interfacing directly with business leadership
5+ years of leadership experience overseeing enterprise production application environments, with responsibility for operational stability, service performance, and business user satisfaction
5+ years of people management experience
Preferred Qualifications
Education/Certifications:
Masters in Computer Science or Business Administration or equivalent
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The pay range for this position is $167,500.00 - $269,875.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Weâre proud to be an Equal Opportunity Employer, and youâll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. Weâre committed to fostering an environment where people of all lived experiences feel welcome. Â
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
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