Sr. Coordinator, Accounts Receivable

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

The Senior Coordinator, Accounts Receivable is responsible for working with CarMax stores, external partners, customers, and other internal partners to resolve open receivables and customer service situations. The responsibilities in this role are cross-functional across multiple desks.  Other duties include performing various accounting tasks related to receivable accounts such as applying payments, facilitation of refunds, researching and resolving errors within Accounts Receivable systems, and providing exceptional customer service by resolving email inquiries.  A successful Senior Coordinator in Accounts Receivable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service. 

What you will do – Essential Responsibilities

Typical responsibilities may include:

• Facilitate parts of the collection process for amounts owed to CarMax by external sources and retail customers.
• Perform general ledger activities including but not limited to journal entries and account reconciliations.
• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
• Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes.
• Communicate sensitive and complex information to customers, internal teams, and external partners.
• Work on projects as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes the time necessary to make the right choice; does so quickly if needed
• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
• Balances and prioritizes competing responsibilities appropriately
• Communicates effectively through written and verbal methods to a variety of audiences both internal & external
• Uses all resources to make good decisions
• Partners with others to best serve the customer
• Builds and maintains relationships across internal teams and with external business partners
• Champions and adapts to change
• Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work onsite 4 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Education and/or Experience

• High school diploma or equivalent required; Bachelor’s degree in business a plus
• 3+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred
• Experience with basic accounting concepts preferred
• Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
• Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
• Experience in Cloud ERP solution (e.g., Oracle) is a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.