What is expected of you and others at this level:
- Work independently and diligently to provide time sensitive support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues.
- Able to design, create or develop permanent solutions and/or work around to escalated/submitted issues or requestsÂ
- Coordinates with user requests through discussions and coordination with internal and external resources
- Provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence.
- Maintains ownership for assigned end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages.Â
- Able to lead people on projects and other undertakings.
- Create, design and present periodic and critical reports.
- Provide insightful technical advice to team members and on continuous improvements on applications/tasks assigned,
- Applies comprehensive knowledge of technical concepts, principles, and technologies to perform varied operational support and project-based work
- Works independently on complex assignments and receives general guidance on new initiatives
- Resolves a wide range of difficult technical issues through sound troubleshooting, analysis, and technical judgment
- Contributes to process improvements, documentation, support standards, and operational stability
- Communicates effectively and collaborates across teams to deliver reliable support and technical outcomes
Job Requirements:
- 6+ years of actual experience in support and development in Microsoft 365 technologies in an enterprise environment
- Strong knowledge of Microsoft 365 services, including Exchange, Teams, SharePoint, Security, Compliance, and Azure Active Directory (Microsoft Entra ID)
- Experience handling complex technical cases, escalations, and issue resolution in a support-driven environment
- Experience with PowerShell scripting and automation
- Strong understanding of identity and access technologies, including Active Directory and Azure Active Directory (Microsoft Entra ID)
- Experienced with ITIL-based Incident, Problem, and Change Management processes
- Strong experience to cloud and on-premises technologies and operational support activities
- Experience with service improvements, configuration changes, and project-based support work is an advantage
- Strong troubleshooting, technical documentation, stakeholder communication, and customer support skills
- Experienced in report creation/design and presentation
- Relevant Microsoft certification is an advantage
Optional/Nice to Have Requirements:
- Experience with Zoom, Lucid, Box, or similar collaboration and SaaS platforms
- Experience with Microsoft Excel data analysis and formulas
- Knowledge of Cisco IronPort or Cisco Secure Mail Appliance is an advantage
Technology Expertise:
- Primary Technology:
- Microsoft 365: Exchange, Teams, SharePoint, Security, Compliance, and Azure Active Directory (Microsoft Entra ID)
- Directory Services: Active Directory
- Scripting and Automation: PowerShell, SQL or related technologies
- Monitoring and Reporting: AdminDroid, Power BI
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- Secondary Technology:
- ServiceNow: IT service management and ticketing platform for incidents, requests, and change activities.
- Jira: Work tracking platform for tasks, issues, and project-related activities.
Minimum Yearsâ Experience: 6+ years
Preferred Educational Background: Bachelorâs degree in computer science or a related field.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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