Facility
Cape Fear Valley Medical CenterLocation
Fayetteville, North CarolinaDepartment
Coordination of CareJob Family
ProfessionalWork Shift
Days (United States of America)Summary
Responsible for coordinating placement, community agency referral, and social coping aspects for all patients in the assigned areas, inclusive of all age groups served. Serves as a direct provider, referral source, and resource to other staff in an effort to promote the delivery of high quality, fiscally responsible continuing care services. Provides psychosocial support and guidance to meet the needs of the patient. Strives to enable the patient to achieve an optimal level of health in accordance with hospital policies and procedures.The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Conducts face-to-face interviews with patients and family members to develop therapeutic relationships and obtain psychosocial and financial information necessary for the facilitation of appropriate discharge planning
Performs proactive screenings and assessments of patients’ clinical, psychosocial, and discharge planning needs
Provides information to patients and families about community resources and educates them, as needed, about steps needed in selecting and accessing community resources
Counsels patients and families regarding issues related to adjustment to illness, difficulties in accessing community resources, financial difficulties, future long-term care planning, protection issues, advance directives, and other psychosocial problems
Refers patients and family members to in-house and community resources for help with financial programs and other tangible resources
Serves as a patient advocate during the course of the patient’s hospitalization with a goal of promoting a sense of the continuum of care and a climate of concern for individual patient/family welfare
Ensures that all necessary paperwork is completed, sent, and/or is in order prior to discharge or consistent with accepted practice
Ensures appropriate transportation is arranged for patient discharge
Other duties as assigned
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Bachelor’s degree in social work required
Professional Certification in Case Management or Social Work (CSW, CCM, or ACM) preferred
Work Experience:
1 year experience in Social Services, Home Health, Hospice or Acute Care setting required
Acute Care Case Management experience preferred
Must be flexible with scheduled hours to meet the needs of the department, unit, patient and family
Work is not standardized and requires a high degree of prioritization skills
Excellent interpersonal communication and negotiation skills
Ability to communicate effectively and work with people of all social, economic and cultural background
Proven written, telephonic and electronic communication skills
Assertive and persuasive in interactions with customers, peers, management and core staff served
Strong organizational and time management skills
Proficiency with various computer programs including Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMS.
Ability to demonstrate respect and team building
Flexible, open-minded and adaptable to change
Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed Joint Commission standards and State mandates as they apply to the department operations
Light carrying and lifting may be required
Walking may be required to access all areas of the Medical Center
Ability to effectively communicate orally to patients, family members, personnel and physicians
Visual acuity to proofread hand or typewritten materials
Manual ability to use telephones and computer keyboard
Required Licenses and Certifications
CSW - NC Social Work Certification And Licensure BoardCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
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