Field Support Representative CENTCOM

Job Title: Field Support Representative CENTCOM

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 100%

Type of Travel: Outside Continental US

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The Opportunity:
The OCONUS Field Service Representative (FSR) provides technical support for deployed signal-processing systems at overseas locations. Responsibilities include maintaining several deployed systems worldwide, performing regular maintenance, troubleshooting hardware issues, supporting hardware replacements and installations, and assisting with next-generation system deployments. This position also requires documenting all FSR-related activities through the program ticketing system. Candidates must be flexible, adaptable to shifting mission requirements, and capable of ensuring the continuous operation of both current and future systems.

Responsibilities:
Full time residence in Kuwait; however, must maintain flexibility to support reassignment within CENTCOM AOR based on changing priorities
•100% of time deployed to OCONUS locations
•Remotely monitor the health and status of deployed systems
•Support logistics operations and assist with asset management
•Help manage spare equipment pools to ensure accountability and availability
•Immediately escalate hardware issues or system outages to leadership
•Assist with managing tickets and tracking hardware issues in the Jira system
•Perform Preventative Maintenance Checks and Services (PMCS)
•Conduct hardware replacements and upgrades
•Monitor and maintain system hardware and software
•Troubleshoot technical problems and determine corrective actions
•Conduct or assist units with site surveys for future system installations
•Provide refresher training to operators when required
•Support customer operations and system administrator personnel

Qualifications:

Required: 

Ability to troubleshoot complex hardware and network issues
•Hands-on experience maintaining hardware systems, including cable repair
•Linux system administration experience
•CompTIA Security+ certification, or ability to obtain within 90 days of hire
•Physically able to deploy regularly and perform tasks such as lifting, racking, and stacking equipment (up to 70 lbs)
•Physical ability to stand, walk, stoop, bend, kneel, and crouch

Desired:
Prior military or DoD/DoW experience
•Experience as a traveling Field Service Representative
•Experience maintaining servers, network systems, or communication equipment
•SIGINT background
•College degree or equivalent technical certifications

Travel: 100% OCONUS travel required

Clearance: Active TS, with SCI eligibility

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$68,400-$143,700