Freedom Boat Club - Seasonal Dock Experience Manager in Chatham, MA (April through October)

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Do you love working outside and near the water? See how your contributions will help transform vision into reality.

Position Overview:

As part of the talented Freedom Boat Club team (the nation’s oldest and largest private member boat club), you will be working with your team of Dock Staff with our large variety fleet of boats, as a key role of a Dock Manager! We are looking for a strong manager that will drive a remarkable member experience, oversee a fleet of vessels, and develop strong teams. In addition to running the daily logistics of the location, the Dock Experience Manager is expected to perform all duties required of Dock Staff.

This position is temporary/seasonal (ends in October/November), full-time approximately 40 hours per week, and requires availability on weekdays, weekends, and holidays. 

At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

• Hire, train and supervise all dock staff to ensure our members are safe and receive the highest level of service.

• Develop and monitor a dock staff schedule to maximize efficiency and review and approve payroll. It is expected that the Club Manager/Dock Manager insert him/herself into the schedule to work the dock a minimum of 10 hours per week, depending on the location size. 

• Review and analyze member comments on a weekly basis and take appropriate action, as required.

• Ensure all best practices and SOP’s are followed as detailed in the dock manual, to ensure consistent service and safety are top priority.

• Maintain accurate fuel logs and ensure all vessels are fueled regularly. 

• Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition.

• Submit work orders and parts and supply orders in Fleetio, the fleet software system, to ensure all needs are being addressed in a timely manner.

• Correspond with members on all dock related issues including but not limited to complaints, fuel disputes, vessel damage and miscellaneous dock charges.

• Investigate member misconduct and escalate all incident reports to your manager.

• Acquaint yourself with local marina managers and harbor masters and promote a positive working relationship in your marina.

• Become familiar with local waterways and popular boating destinations surrounding your club to provide informative and safety-related information to members and staff.

• Provide process improvement input and suggestions to your manager.

• Establish and maintain a positive, cooperative team culture at your club location and with your peers and colleagues.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• High school degree

• Be at least 21 years of age

• Pass a background/education check, and drug screen

• Have a valid driver’s license and a good driving record

• Highly effective communications skills and strong customer service skills

• Desire to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.)

• Ability to regularly complete the physical demands of the role including bending, kneeling, balancing and carrying equipment up to 25 pounds 

• Ability to read and manipulate handheld tablets 

• Ability to adhere to all safety policies

• Availability to regularly work weekdays, weekends and holidays 

Preferred Qualifications:

• Experience in and around boats

• Strong attention to detail

• Ability to maintain a calm, positive attitude during periods of high activity 

• Positive, cooperative attitude with the capability of working unsupervised 

Working Conditions:

• Work outdoors and in various weather conditions for an extended period of time 

• Work in a marina setting on docks that may be fixed or floating 

• Work near and on the water 

• Safely move on, off and in vessels during various tide and weather conditions 

The anticipated pay range for this position is $22.00 - $24.00, hourly. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. This position is salary non-exempt and eligible for overtime. 

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in valued Brunswick benefit offerings including the 401k (up to 4% match). 

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, discounted membership rates, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Freedom Boat Club

Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more.

With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do.  We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters.

To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page.

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

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