Spa Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Spa Manager.

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Our Vision for our team members:

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Spa Assistant Manager is responsible for supporting the Spa Director in all operations of the resort’s day spa. The role involves leading a team of spa professionals, developing and implementing business strategies, and ensuring that all spa customers enjoy a positive experience during their visit. Other responsibilities include training the team in OKANA service protocols as well as maintaining a clean and safe environment for the staff and customers. The Spa Assistant Manager will take on a leadership role in the absence of the Spa Director. This individual will also work closely with Guest Services and the Food & Beverage front of the house teams to promote the spa to in-house and arriving guests.  

What you will be doing:

• Assist in achieving budgeted revenue and labor expenses.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Direct and maintain all Spa functions in compliance with sanitation laws.
• Ensure compliance with all Pyramid Global Hospitality policies and procedures.
• Investigate and resolve quality and service complaints.
• Maintain work areas clean and organized.
• Maintain employee appearance standards in department.
• Maintain procedures for collecting payments for all services.
• Maintain procedures for security of all hotel equipment.
• Manage in compliance with local, state, and federal laws and regulations.
• Help maximize department profitability.
• Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
• Promote employee empowerment.
• Maintain high levels of employee satisfaction.
• Report unsafe conditions immediately.
• Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures.
• Complete other duties as assigned by supervisor to include cross training.
• Implement and maintain local and corporate sales and marketing plans.
• Perform in the capacity of any position supervised.
• Respond to all spa-related guest correspondence.
• Review all daily specials for quality and pricing.
• Conduct or assist in scheduling training.
• Conduct/attend departmental meetings.
• Conduct performance appraisals.
• Help develop short and long term financial operating plans.
• Implement and maintain incentive programs.
• Help maintain inventory control.
• Maintain MSDS procedures according to OSHA.
• Maintain procedures for credit control and handling financial transactions.
• Menu/Services development – spa concepts.
• Participate in the development of the annual budget.
• Annually shop competitors.

What are we looking for?

What you bring to the role:

• High School graduate; bachelor’s degree in business or hospitality is a plus.
• Minimum of 3 years’ experience in spa management, including relevant and required spa certifications.
• Strong marketing skills to promote the spa to hotel guests and the public.
• Strong interpersonal skills; customer-centric approach.
• Read, write and speak English fluently.
• In depth working knowledge of spa services, treatments, and products and the ability to train the team in each area.
• Working knowledge of accounting processes, including payroll, budgeting and revenue/expense management.
• Computer proficiency with spa POS systems and product controls and inventory.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$70000

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$90000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.