Duty Manager (Full-TIme)

• Leadership role

• Cairns Airport based

• Competitive Salary

• Fully Maintained Company Car + Bonus Structure

• Large international organisation with opportunity to move internally

About the role:

As our newest  Duty Manager, you will control the day-to-day operations of all staff and fleet at our Cairns Airport location.  This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business! 

Key duties and responsibilities would include:

• Leading and managing the team on shift through sales coaching and mentoring 

• Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.

• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness

• Ensure that returned vehicles are checked for body damage and report where necessary

• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.

• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Airport & Operations Managers.

• Rostering and scheduling employees matching the needs of the business

• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.

• Participating in recruitment and selection of new staff where required

What we are looking for:

• Previous experience in supervisory or leadership role with sound coaching and mentoring skills

• Demonstrated understanding and use of Customer Service and Sales techniques and processes

• Excellent verbal and written skills

• Knowledge of Workplace Health and Safety

• A Full Drivers’ license is required and the flexibility to work to a rotating roster

• This is a Full-Time role and requires applicants to be able to work 38 hours per week across our operating hours

So, what’s in it for you?

• Competitive pay + Bonus Structure

• Full use of a company vehicle including all petrol, maintenance and insurance

• Uniform and parking provided

• Leadership role

• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.

• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options

• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

If you want to be a part of shaping our business then don’t hesitate, put an application forward by clicking Apply

Who we are 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.