This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
In this role, you will interpret Outside Plant Engineering Work Orders and link them to ORCA and DEEP data. The role relies on strong Outside Plant Engineering knowledge and the ability to read design packages, prints, locates, splice diagrams, and permits. It focuses on validating construction status, FRC coding, step data, time reporting, and technician activity. The person must compare engineering intent to field conditions to determine causation and responsibility, apply engineering judgment to repair scopes and bore paths, and translate findings from ORCA and DEEP into clear narratives for contractors, municipalities, and internal engineering teams.
Key Responsibilities
Review new claims and gather technical information related to Outside Plant construction, excavation, boring, trenching, utility conflicts, and right-of-way activity.
Analyze Outside Plant engineering documents, including locates, design prints, splice diagrams to determine causation and responsibility.
Compare field conditions to engineering intent documented in Outside Plant design packages or workflows.
Evaluate bore paths, depth specifications, tolerance zones, and one-call compliance to support technical liability conclusions.
Conduct on-site technical review when needed, including measurements, photo documentation, equipment analysis, trench or bore validations, or splice-case verification.
Prepare demand packages with engineering-based narratives, diagrams, and supporting documentation.
Communicate technical findings to contractors, municipalities, and internal stakeholders, referencing Outside Plant engineering standards or process expectations when required.
Coordinate with Outside Plant, Access Construction and Engineering, and Field Operations teams when project design or construction intent must be validated.
Manage all pre-demand and demand steps, maintain cycle-time targets, and document all technical findings clearly.
Maintain required production levels and complete required compliance training on schedule.
Required Qualifications
Background in telecom outside plant engineering, Outside Plant construction, utilities engineering, or related technical discipline.
Ability to interpret Outside Plant prints, schematics, locates, splice records, and construction documentation.
Understanding of Outside Plant construction methods, including directional drilling, trenching, plowing, and restoration.
Strong analytical skills for technical fault analysis and causation determination.
Ability to write concise technical summaries that support recovery demands.
Preferred Qualifications
Experience with fiber and copper Outside Plant infrastructure, including aerial, buried, and underground plant.
Knowledge of one-call laws, tolerance zones, utility damage prevention standards, and telecom-specific construction guidelines.
Familiarity with Outside Plant planning, Outside Plant design engineer workflows, and engineering review steps.
Experience working with contractors, engineering teams, field operations, or permitting authorities.
Performance Expectations
Maintain a 90 percent or higher monthly quality rating.
Meet assigned demand and recovery goals.
Keep claim cycle times within defined targets.
Provide accurate, engineering-based documentation and technical conclusions for each claim.
Education/Experience: Bachelor’s degree (BS/BA) desired. 2+ years of related experience.
Supervisor: No
Our Sr Specialist Risk Managers earn between $77,800 - $130,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.
Ready to join our team?
Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Atlanta, Georgia, Dallas, TexasSalary Range:
$77,800.00 - $130,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.