Job Profile:
Student Support Specialist 2Job Family:
Student Support ServicesTime Type:
Full timeMax Pay – Depends on experience:
$60,200.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:
Are you passionate about working with students in higher education? Do you excel at communicating, problem-solving, and motivating others? Then check out the EdPlus Enrollment Coach position below!
EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Click here!
We’re seeking a driven, people-oriented Enrollment Coach to support both graduate and undergraduate students through our Enrollment Center. Every day you’ll make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals. If you are a professional who thrives working in a dynamic and supportive environment empowering students to achieve their goals, then join us!
Essential Duties:
Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency.
Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
Distribute recruitment materials to individually support students.
Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.
Desired Qualifications:
Demonstrated strong sense of urgency and passion about helping others achieve their education goals.
Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
Demonstrated self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
Evidence of experience using Salesforce.
Demonstrated high degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
Salary and Benefits:
Salary Range: $51,500 - $60,200 per year; DOE
The target salary for this position is $52,000 per year.
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts
Working Environment:
EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.
Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.
Department Statement:
EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
Driving Requirement:
Driving is not required for this position.Location:
Off-Campus: ScottsdaleFunding:
No Federal FundingInstructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$20856.htmldTo be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, socia
asu