3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Major Duties and Responsibilities:
- Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.
- Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.
- Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.
- Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.
- Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.
- Identify opportunities and implement solution to improve customer satisfaction and/or processes.
- Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3Mās values and ethical standards.
- Provide back-up support to other Intercompany team members as required.
- Support Intercompany, Plant & Country ERP deployments as required.
- Review and maintain documentations, SOPs and job aids as required.
- Good time management in daily operations
- Basic understanding of ICO model
Qualifications:
- Bachelor level university college degree or higher.
- Team Player.
- Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.)
- +2 years of experience in Customer Service
- SAP Experience
- Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.
- Self-motivated, fast learner, willing-to-learn and works with minimal supervision.
- Must have high client service, quality oriented and continuous improvement mindset. Lean Six Sigma trained/certified is a plus.
- Work well with teams ā esp. virtual and cross-functional.
- Can communicate at all levels of the organization.
- Resourceful, can work well with ambiguity.
- Must be able to multi-task and urgency prioritize
- Mandarin language proficiency
Additional qualifications that could help you succeed even further in this role include:
ā¢ Experience in international transacting
ā¢ Experience in global transportation
ā¢ Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)
ā¢ Experience working on cross-functional and international teams
ā¢ Lean Six Sigma Certification
ā¢ Project Management Certification
ā¢ Lotus Notes Experience
Learn more about 3Mās creative solutions to the worldās problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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