IT Analyst – Executive IT

Job Description:

IT Analyst – Executive IT

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

As an IT Analyst – Executive IT, you will provide premium, high‑touch technology support to executives and executive assistants. This role requires strong technical skills, sound judgment, professionalism, and discretion in high‑visibility and time‑sensitive situations.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

About the Role

Key Responsibilities

Executive and Leadership Support

• Deliver white‑glove, personalized technology support for executives and their assistants, ensuring reliability and consistency across all interactions.
• Act as a trusted technical partner, balancing responsiveness with security, compliance, and risk awareness.
• Maintain professionalism and discretion when handling sensitive executive and business matters.

Meeting and Event Support

• Coordinate and provide end‑to‑end technical support for executive meetings and high‑profile events.
• Support Microsoft Teams, Microsoft Teams Rooms (MTR), conferencing platforms, and AV solutions in hybrid and in‑person environments.
• Proactively validate meeting readiness, perform pre‑checks, and troubleshoot issues in real time to minimize business impact.

Advanced Technical Troubleshooting

• Diagnose and resolve complex hardware, software, connectivity, and performance issues across Windows, macOS, and mobile platforms.
• Handle escalations involving operating system updates, device performance, collaboration tools, identity/access constraints, and network dependencies.
• Partner with internal IT teams, vendors, and platform owners to drive root cause resolution and long-term improvements.

Device, Software & Asset Management

• Manage ordering, configuration, deployment, and lifecycle support for standard and non‑standard PCs, mobile devices, peripherals, and executive accessories.
• Support executive‑specific configurations, specialized software, and non‑standard setups while adhering to security and compliance standards.
• Assist with secure onboarding, offboarding, device refreshes, and approved data transfer processes.

Proactive Service Delivery & Incident Management

• Anticipate executive technology needs and proactively address risks before they escalate.
• Respond quickly and effectively to urgent and high priority requests with minimal disruption.
• Accurately document incidents, service requests, and resolutions using ITSM tools and Executive Support processes.

Project & Skill Development

• Participate in client focused IT initiatives such as device modernization, workflow improvements, and executive experience enhancements.
• Develop skills in service reporting, automation, and continuous improvement practices over time.
• Contribute to standardization efforts, documentation, and service quality improvements led by Executive IT management.

On‑Site Support & Local Travel

• Provide on‑site support at executive locations as needed.
• Occasional travel may be required within the surrounding area.

Your Skills and Expertise 
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High school diploma or GED (completed and verified prior to start)
• One (1) year of experience in help desk or on‑site PC support
• One (1) year of experience providing technical customer service in a private, public, government, or military environment
• One (1) year of experience supporting Microsoft Office 365 or Microsoft 365 services

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree or higher (completed and verified prior to start)
• Three (3) or more years of experience in help desk or on‑site PC support
• Experience supporting iOS devices and enterprise mobility solutions
• Strong organizational and time‑management skills with the ability to manage competing priorities
• Clear written and verbal communication skills when interacting with all levels of leadership
• Experience supporting executive‑level or client‑facing IT services with a high degree of professionalism
• Familiarity with ITSM tools, service SLAs, and handling high‑priority or sensitive incidents

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $84,595 - $103,394, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 04/23/2026 To 05/23/2026 Or until filled

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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