This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a growing organization focused on scaling its online retail presence through strong digital operations, optimized customer experiences, and data-driven decision-making. They are investing in building a high-performing e-commerce function to improve conversion rates, streamline operations, and drive sustained revenue growth.
Fully remote | 9 AM - 5 PM EST
The E-commerce Manager will lead day-to-day online retail operations, including website management, merchandising, optimization, and overall digital customer experience. This is a hands-on role requiring strong expertise in Shopify, UX/UI optimization, and the ability to manage remote teams while driving performance and growth.
E-commerce Operations & Website Management
Manage day-to-day e-commerce operations, including site maintenance, product launches, and promotional campaigns
Oversee product catalog management, content updates, and overall site functionality
Website Merchandising & Optimization
Develop and execute website merchandising strategies to maximize conversion rates and revenue
Leverage tools such as Fast Simon, Bloomreach, or Searchspring for search optimization, personalization, and merchandising automation
UX/UI & Conversion Rate Optimization
Optimize user experience (UX) and interface design (UI) through A/B testing, customer research, and data analysis
Use tools like Hotjar or Microsoft Clarity to analyze user behavior and identify opportunities for improvement
Analytics & Performance Tracking
Monitor site performance metrics using tools like Google Analytics
Implement data-driven improvements to enhance user experience and drive revenue growth
Team & Project Management
Manage and coordinate a remote team of content and website producers
Oversee cross-functional projects while maintaining organized workflows and prioritization
Technical & SEO Collaboration
Ensure the website follows SEO best practices and identify opportunities for improvement
Collaborate with teams to implement enhancements and improve overall site performance
Experience
3+ years of experience in e-commerce management or similar roles
Proven track record of driving online revenue growth and improving conversion rates
Strong hands-on experience with Shopify
Skills
Experience with merchandising tools such as Fast Simon, Bloomreach, or Searchspring
Strong understanding of UX/UI principles and e-commerce best practices
Proficiency in Google Analytics and data-driven decision-making
Knowledge of HTML/CSS and SEO best practices
Familiarity with tools like Hotjar, Microsoft Clarity, or similar heatmapping tools
Experience with Klaviyo or similar email marketing platforms (nice to have)
Highly organized with strong project management skills
Ability to manage multiple priorities in a fast-paced environment
Strong analytical mindset with attention to detail
Customer-centric approach with a focus on improving user experience
Improved conversion rates and sustained online revenue growth
Smooth execution of website updates, product launches, and campaigns
Optimized user experience leading to increased engagement and reduced drop-off rates
Efficient management of remote teams and project workflows
Consistent use of data-driven insights to improve website performance
This is a high-impact opportunity to take ownership of a growing e-commerce operation and directly influence both revenue and customer experience. You will play a key role in optimizing digital performance, scaling operations, and driving measurable growth within a fast-paced environment.
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