At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
We are looking for a Trust & Safety Policy Lead. As a member of the Customer Experience team, you’ll join the Trust & Safety team to shape and scale Preply’s global safety policies and marketplace integrity frameworks. In this role, you will play a key part in developing and evolving our policies, partnering closely with operations on enforcement, and monitoring the regulatory landscape to translate requirements into scalable solutions for our platform. You will contribute to building the core processes and infrastructure that support our safety function.
Policy development and governance
Own and evolve Trust & Safety policies across key risk areas.
Translate complex regulatory requirements into clear and enforceable policies.
Define policy frameworks, standards and governance processes.
Monitor the regulatory landscape
Track global regulatory developments and assess their impact on Preply
Partner with Legal to ensure readiness and alignment
Proactively identify policy gaps, risks and emerging trends
Policy implementation and impact
Support the rollout and operationalisation of policies across internal teams, tutors and learners
Define success metrics and evaluate policy effectiveness using data
Continuously iterate on policies based on insights, enforcement outcomes, and user impact
Cross functional partnership
Advise internal teams on safety risks and policy implications and embed safety-by-design principles into ways of working at Preply
Collaborate with Customer Care, Analytics, Legal, Product and Engineering to ensure consistent policy enforcement
5-7 years experience in Trust and Safety, policy or content moderation in high-growth tech environments
Proven experience owning end-to-end policy development including familiarity with LLMs and AI safety principles
Strong track record of translating complex policies and regulatory requirements into clear, actionable guidance
Familiarity with global online safety regulations and ability to assess their impact on platform policies
Ability to use data to evaluate policy effectiveness and drive continuous improvement
Experience operating in multi-sided platforms and working cross-functionally with CX, Legal, Product and Analytics
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Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.
Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.
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