DOSS is building an Operations Cloud for the real world. We deliver a modern, AI-native platform that helps physical product businesses manage the flow of goods, dollars, and data across procurement, inventory, orders, fulfillment, and finance in real time. Purpose-built to replace spreadsheet chaos and rigid, consultant-heavy ERP implementations, DOSS delivers fast time-to-value and stays adaptable as a business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams can deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B co-led by Madrona and Premji Invest, with participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle
Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
Product Design: Data model, workflows and integrations
Build/Configure on DOSS/ERP platform
UAT and Go-live
The Core Operations Associate will own e2e ERP lifecycle process and success for 1-2 clients at a time, and also help build new product capabilities/solutions within the DOSS ERP platform. The role is great for someone who has an ownership mindset and is comfortable wearing multiple hats.
While having previous ERP or industry experience is always a plus, it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are:
Ownership/accountability mindset
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly
Key Responsibilities
Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn our customers to our biggest advocates!!
Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team
2-4+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together
High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.
Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset; experience with SQL is a plus (but not required)
Competitive salary + meaningful equity
100% Coverage for individuals Premium medical, dental & vision coverage
401(k), immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
Wellness & Fitness stipend
Generous parental leave
Relocation assistance available
In-office culture in San Francisco
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