Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide â including Brex, Rippling, Navan, Qantas, SHEIN and many more â with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If youâre ready to do the most ambitious work of your career, join us.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and youâre motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zeroâtoâone ideas into real products, and you âget stuff doneâ end-to-end. You use AI to work smarter and solve problems faster. Here, youâll tackle complex, highâvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, letâs build whatâs next.
Weâre looking for a highly driven Growth Operations Specialist to accelerate inbound revenue by owning and optimizing the customer journey from initial inquiry through to activation.
This role sits at the intersection of Sales and Operations, playing a critical part in improving conversion rates, shortening onboarding timelines, and increasing product adoption. Youâll partner closely with Sales, Compliance, and Support to remove friction, unblock deals, and ensure customers move seamlessly through onboarding.
Youâll thrive in this role if youâre commercially minded, highly proactive, and obsessed with driving outcomes, not just completing tasks.
Note : This role is based in Bangalore.
Drive Conversion & Onboarding Velocity
Own the onboarding funnel by guiding customers through KYC and documentation requirements, coordinating reviews, and proactively removing friction to accelerate time-to-activation and improve conversion rates.
Unblock Revenue
Act as an extension of the sales team by identifying and resolving blockers across onboarding, compliance, and customer experience â ensuring deals continue progressing without delays.
Improve Activation & Early Lifecycle
Partner with Sales to support customers post-signup, driving faster activation and increasing early product adoption.
Own Customer Momentum
Serve as a key point of contact for inbound prospects, resolving queries quickly and effectively to maintain engagement and reduce drop-off.
Optimize Systems & Workflows
Continuously identify inefficiencies across tools, processes, and customer journeys, and implement scalable improvements that increase team productivity and conversion.
Turn Data into Action
Leverage data to identify bottlenecks, uncover opportunities, and provide actionable insights that improve funnel performance and revenue outcomes.
1â3 years of experience in Customer Success, Sales Support, Customer Support, or similar roles
Strong commercial mindset with ownership over conversion and revenue outcomes
Highly KPI-driven with a bias for action and accountability
Proven problem-solver who can identify issues and independently drive solutions
Ability to operate autonomously in a fast-paced, high-growth environment
Excellent attention to detail, especially in compliance and documentation workflows
Strong communication skills with a customer-first approach
Experience with KYC, onboarding, or compliance processes
Background in fintech, payments, or regulated evironments
Experience supporting high-velocity inbound sales teams
Direct impact on revenue, conversion, and growth outcomes
High ownership and autonomy in a fast-paced environment
Opportunity to scale and optimize critical onboarding and sales workflows
Work closely with Sales, Growth, and Compliance leaders
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We donât regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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