Job Description:
The Operations Manager for National Workers' Compensation Self-Insurance is responsible for overseeing the daily operations of the self-insured workers' compensation program.
This role involves ensuring compliance with federal and state regulations, managing claims processing, and optimising operational efficiency to support the organisation’s goals in providing effective claims management and employee support
Program Management:
Oversee the national workers' compensation self-insurance program.
Develop and implement policies and procedures to enhance program efficiency.
Ensure compliance with all applicable laws and regulations.
Claims Management
Monitor the claims process from initiation to resolution, ensuring timely and accurate handling.
Collaborate with stakeholders to assess claims and implement strategies for resolution.
Analyse claims data to identify trends and areas for improvement. Position DXC as a trusted advisor and transformation partner.
Team Leadership
Lead and mentor a team of claims and operations staff.
Foster a collaborative work environment that promotes professional development.
Conduct regular performance evaluations and provide constructive feedback
Reporting & Analysis / Stakeholder Engagement
Prepare and present regular reports on program performance, claims trends, and operational metrics to senior management.
Utilise data analytics to drive decision-making and improve program outcomes.
Serve as the primary point of contact for internal and external stakeholders regarding the self-insurance program.
Continuous Improvement
Identify opportunities for process improvements and implement best practices.
Stay informed of industry trends and regulatory changes affecting workers' compensation. Lead integrated teams including sales, solution architects, consulting, delivery, and alliance partners in bringing the best of DXC to our clients.
Qualifications & Skills
Education: Bachelor’s degree in business administration, Risk Management, or a related field.
Experience: Minimum of 5 years of experience in workers' compensation management or related field.
Proven track record in claims management and operations
Strong leadership and team management skills, Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills. Proficiency in relevant software and data management tools.
Working Conditions
Standard office environment with occasional travel required.
May require extended hours during peak periods or special projects
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