Service Coordinator - Onsite - Richmond, IL

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Service Center Coordinator is responsible for facilitating service activities that support the field and repair center engineers.

This position reports to the Director of Service and Repair Center and is part of the North American Service Organization located in Richmond, IL and will be an on-site role.  

In this role, you will have the opportunity to:

• Manage the full life cycle of inventory for field service engineers in an assigned region by using SAP and SalesForce to order spare parts needed to complete repairs while ensuring the return of field inventory over a specified age.
• Provide excellent customer service for customers with instruments coming to the repair center by arranging the forward and backward logistics for those instruments and providing proactive updates throughout the timeline of the repair.
• Ensure spare parts ordered for your region are delivered within one business day while  working with the cross functional team to identify alternative solutions for any parts ordered that are not able to meet a one day delivery.

The essential requirements of the job include:

• Order entry experience
• Small freight logistics coordination
• Associates Degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel – < 5% travel, overnight, within territory or locations
• Ability to lift, move or carry equipment up to 10lbs

It would be a plus if you also possess previous experience in:

• SAP order entry
• Experience working with Salesforce.com or similar CRM
• Experience dispatching or coordinating service activities in a medical device or related industry 

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range OR the hourly range for this role is $25/hr - $28/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.